Elisabeth Anderson
Towson,MD
Summary
Dynamic professional with extensive experience in human services and management, particularly at the Baltimore County Health Department and Department of Corrections. Demonstrated excellence in client advocacy and case assessment, resulting in significantly enhanced service personalization and elevated client satisfaction. A proven track record in needs assessment showcases strong interpersonal skills and meticulous attention to detail, driving effective solutions tailored to individual clients' needs. Committed to fostering positive relationships and improving service delivery within diverse populations.
Overview
7
7
years of professional experience
Work History
Human Services Case Manager
Baltimore County Health Department
06.2024 - Current
- Kept and established comprehensive case files to support proper documentation and record retention.
- Utilized complex client management systems, both digital and manual, and maintained sensitive information in highly encrypted databases.
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs and tailor services to suit them.
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
- Developed and maintained logistics workflows, procedures, and reports.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Specialty Store Manager
Palm Beach Tan
01.2019 - 06.2024
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training, and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented business strategies that increased revenue and effectively targeted new markets.
Intern
Private Practice
01.2021 - 06.2021
- Worked closely with attorneys on case research to prepare for trial.
- Gathered information from defendants, witnesses, and victims to assist lawyers in building cases.
- Attended depositions and court proceedings and prepared summaries on cases.
- Organized legal filing system to maximize efficiency.
- Reviewed legal information and proofed documentation for errors.
Education
Bachelor of Science - Sociology And Anthropology
Towson University
Towson, MD12-2022
Master of Science - Cyber Security
Arizona State University
Tempe, AZ05-2027
Skills
- Client advocacy
- Case assessment
- Motivational interviewing
- Financial planning
- Direct operations
- Crisis intervention
Timeline
Human Services Case Manager
Baltimore County Health Department
06.2024 - Current
Intern
Private Practice
01.2021 - 06.2021
Specialty Store Manager
Palm Beach Tan
01.2019 - 06.2024
Bachelor of Science - Sociology And Anthropology
Towson University
Master of Science - Cyber Security
Arizona State University