Alethia Terrell
Greensboro,NC
Summary
Compassionate Human Services Case Manager known for high productivity and efficient task completion. Skilled in client assessment, care plan development, and resource coordination. Excel in communication, empathy, and problem-solving to meet diverse client needs. Bring focus on improving client well-being through personalized support and advocacy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Human Services Case Manager
Smiling Coast Resource Center
Greensboro, NC
10.2020 - 12.2024
- Evaluated effectiveness of interventions by conducting regular follow-up meetings with clients.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Provided client assessments and support services to determine individualized needs.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Actively participated in professional development activities related to Human Services Case Management.
- Monitored compliance of legal documents such as guardianship orders or protective orders.
- Maintained accurate case notes of client progress in order to update treatment plans accordingly.
Phone Canvasser
Alamance County Democrat Party
Burlington, NC
09.2024 - 11.2024
- Contacted potential donors by phone or in person to solicit contributions for organization.
- Participated in team meetings to discuss customer service initiatives and goals.
- Educated unregistered voters on benefits of registering and making vote count.
Education
Associate of Applied Science - Human Services
Guilford Technical Community College
Jamestown, NC05-2017
Skills
- Client advocacy
- Motivational interviewing
- Substance abuse awareness
- Behavioral health
- Multicultural sensitivity
- Fundraising strategies
- Homelessness prevention
- Case assessment
- Self-care techniques
- Domestic violence support
Certification
- NC Notary Certificate.
- Real Estate Prelicensing Agent.
- Business Owner, Operator.
Affiliations
- Line Dancing
- Cooking
References
References available upon request.
Timeline
Phone Canvasser
Alamance County Democrat Party
09.2024 - 11.2024
Human Services Case Manager
Smiling Coast Resource Center
10.2020 - 12.2024
Associate of Applied Science - Human Services
Guilford Technical Community College
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