LIVIER DE LA TEJERA

• Managed a diverse caseload of refugee and asylee clients, ensuring compliance with Refugee Cash Assistance (RCA) protocols through precise documentation and comprehensive reporting, significantly enhancing case management processes
• Performed detailed client eligibility assessments and secured complete, compliant documentation for RCA benefit processing, followed by the preparation and submission of payment actions for formal review
• Administered sanctioning processes for clients in the employment program with a focus on compliance, providing continuous follow-up to prepare clients for self-reliance and maintaining eligibility for RCA cash assistance
• Delivered comprehensive social adjustment services by facilitating housing applications and conducting compliance reviews, effectively supporting client integration and promoting self-sufficiency
• Ensured meticulous file compliance and organization to uphold service standards, maintain accurate client records, and prepare effectively for office closures

Case Management Experience (ORR / Disaster Response / Shelter Services)

• Provided comprehensive case management services to a caseload of disaster survivors, asylum seekers, sponsors, and unaccompanied children (UC) served through ORR-funded programs, ensuring continuity of care and coordinated service delivery across multiple systems.
• Supported the safe release and placement process for unaccompanied children (UC) to vetted sponsors, including coordination of sponsor assessments and initiation of home study requests to ensure safe, appropriate, and compliant placements.
• Served as a liaison between clients and internal/external stakeholders, facilitating communication and coordination of services across federal, state, and community-based systems.
• Conducted client needs assessments, determined eligibility for benefits, and connected individuals to essential resources including FEMA assistance and other supportive services.
• Developed, monitored, and updated individualized service plans while providing ongoing case management support to promote client stability, safety, and progress toward goals.
• Performed internal audits to ensure accuracy, compliance, and adherence to program policies and reporting requirements.
• Advocated on behalf of clients to reduce barriers and improve access to essential services and long-term support systems.
• Supported multiple large-scale response efforts, including ORR influx shelters, post-release services, and disaster response operations across local and national deployments.