Mindy Willis
Kissimmee,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Human Services Case Manager
Lee County Human and Veteran Services
05.2022 - 12.2023
- Conducts intake evaluations to assess program eligibility while adhering to program compliance
- Processes payments and maintains meticulous records of financial budgets
- Coordinate access to programs, community resources, supportive services, and funding sources
- Maintained detailed client records, ensuring accurate documentation of progress and compliance with program requirements.
- Streamlined case management processes, increasing efficiency and allowing for more personalized attention to clients.
- Served as liaison between clients and service providers, advocating for their needs while fostering collaborative relationships.
- Provided compassionate support to clients during challenging times, offering guidance on coping strategies and stress reduction techniques.
Lead Coordinated Entry Specialist
Lee County Human and Veteran Services
06.2021 - 05.2022
- Responded to inquiries, offering comprehensive assistance and information to callers
- Facilitated face-to-face meetings with clients facing phone accessibility challenges
- Conducted comprehensive assessments to determine eligibility
- Maintained records of client interactions, ensuring comprehensive documentation and data accuracy
- Provided support and consolation to clients in crisis
- Assisted supervisors in creating comprehensive training materials designed to improve new hires'' proficiency in essential job duties.
Truck Trim Repair
Ford KCAP Assembly
07.2011 - 07.2020
- Conducted thorough diagnostics to identify and analyze issues with trucks
- Employed appropriate tools and high-quality parts to execute truck repairs in accordance with company standards
- Collaborated with suppliers to identify and address common parts issues, enhancing overall product quality and reliability
- Worked effectively in fast-paced environments.
Education
Associate of Applied Science - Computer Graphics
Washtenaw Community College
Ypsilanti, MIEntry Level Graphic Imaging Certificate - Graphic Design
LISD Tech Center
Adrian, MISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Call center experience
- Microsoft Office Suite
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
Accomplishments
Appointed Co-Chairman-UAW Education committee
Leadership award-Walter and May Reuther Family Education Center
Other Relevant Work Experience
- Server, Brew Top Bar and Grill
- Assistant Manager, Papa John’s Pizza
- Hostess, Tom Fooleries Bar and Grill
- Crew Member, McDonalds
- Retail Sales Associate, Once Upon a Child
- Sales Associate, Tire Kingdom
Timeline
Human Services Case Manager
Lee County Human and Veteran Services
05.2022 - 12.2023
Lead Coordinated Entry Specialist
Lee County Human and Veteran Services
06.2021 - 05.2022
Truck Trim Repair
Ford KCAP Assembly
07.2011 - 07.2020
Associate of Applied Science - Computer Graphics
Washtenaw Community College
Entry Level Graphic Imaging Certificate - Graphic Design
LISD Tech Center
Similar Profiles
Kourtney DesrosiersKourtney Desrosiers
Administrative Specialist at Lee County Human And Veteran ServicesAdministrative Specialist at Lee County Human And Veteran Services
Carmisha ClayCarmisha Clay
Administrative Support Assistant at Lee County Department of Human ResourcesAdministrative Support Assistant at Lee County Department of Human Resources
Sasha A. AndersonSasha A. Anderson
Talent Acquisition & Compensation Specialist at Lee County BoCC, Human ResourcesTalent Acquisition & Compensation Specialist at Lee County BoCC, Human Resources