Elgin L. Copeland, III
Rentacenter
Union City,GA
22
years of professional experience
Dynamic Store Manager with a proven track record at Rentacenter, excelling in customer service and inventory management. Achieved significant sales growth through strategic training and promotional initiatives. Skilled in problem-solving and fostering team performance, consistently enhancing customer satisfaction and operational efficiency.
Work History
Store Manager
7 Years 9 Months- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Managed inventory control processes, optimizing stock levels and reducing excess inventory.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Implemented promotional strategies to increase sales and improve customer engagement initiatives.
Credit Manager
10 Months- Managed credit policies to minimize risk and enhance customer satisfaction.
- Evaluated customer credit applications and made informed decisions based on analysis.
- Developed training materials for staff on credit assessment procedures and compliance.
- Identified trends in credit data to inform strategic decision-making processes.
Sales Manager
3 Years 3 Months- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify opportunities for revenue growth and competitive advantage.
- Fostered relationships with key clients, improving customer retention and satisfaction rates.
Customer Account Representative
1 Year 11 Months- Managed customer inquiries and resolved issues efficiently to enhance client satisfaction.
- Processed rental agreements and payments accurately, ensuring compliance with company policies.
- Assisted customers in selecting products that meet their needs, fostering strong relationships.
- Conducted follow-up calls to ensure service quality and address any potential concerns proactively.
- Also mainly responsible for transporting merchandise(delivering)
Ocean Drywall
1 Year 7 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Alltel
2 Years 6 Months- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Took inbound calls, assisted with payments, payment arrangement, and answered minor technical and billing questions
Collections Agent
2 Years 1 Month- Managed client accounts, ensuring satisfaction and timely resolution of inquiries.
- Developed strategic plans to optimize account growth and retention.
- Collaborated with cross-functional teams to implement service improvements and streamline processes.
- Analyzed account performance metrics to identify trends and opportunities for enhancement.
- Mainly outbound calls on a 30 day rotating 1000 Account queues of purchased debt from a variety of different companies ranging from a year old, to up to 30 years old
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Training and mentoring
Customer service management
Store operations
Inventory management
Store merchandising
Timeline
Credit Manager
Rentacenter
09.2021 - 07.2022Read More
Store Manager
Rentacenter
10.2018 - 07.2026Read More
Sales Manager
Rentacenter
06.2015 - 09.2018Read More
Customer Account Representative
Rentacenter
07.2013 - 06.2015Read More
Ocean Drywall
Drywall Finisher
06.2011 - 01.2013Read More
Alltel
Financial Service Representative
08.2007 - 02.2010Read More
Collections Agent
Portfolio Recovery Associates
01.2005 - 02.2007Read More
Nansemond River High School
High School Diploma
Read More