Elgwin Mendez Ortiz

Oversaw machine functionality and executed packaging and labeling tasks to prepare products for distribution.

• Conducted quality inspections on finished products to uphold manufacturing standards.
• Operated and maintained production machinery to ensure efficient workflow.

Achieved timely order fulfillment by effectively managing packaging and distribution in lobby and drive-thru. Enhanced customer satisfaction through streamlined operations.

• Processed customer transactions efficiently and accurately using point-of-sale systems.
• Maintained cleanliness and organization of work area to ensure optimal service environment.

• Assisted customers with inquiries and provided solutions to enhance satisfaction.
• Managed high call volumes while maintaining quality service standards.
• Documented customer interactions accurately in the CRM system for future reference.
• Adapted quickly to changing policies and procedures to ensure compliance.

• Monitored pool area for safety compliance and cleanliness.
• Assisted guests with poolside amenities and services.
• Maintained pool equipment and reported maintenance needs promptly.
• Conducted regular water quality tests to ensure safe swimming conditions.
• Enforced resort policies, ensuring guest adherence to safety guidelines.
• Provided exceptional customer service, enhancing guest experience at the resort.