Mamadou Sow
East Orange,NJ
Summary
Highly skilled in monitoring vital signs, both post and pre-medication administration. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hardworking and passionate job seeker with strong organizational skills eager to secure Customer service representative position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Health Aide
Eminence Health Care Services
East Orange, NJ
04.2024 - Current
- Changed bed linens and maintained a clean living environment for the client's safety.
- Participated in developing individualized care plans based on medical orders and assessments.
- Prepared meals and snacks according to prescribed diets.
- Provided companionship and monitored health condition of clients.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Assisted clients with bathing, dressing and incontinence care.
- Assisted with client personal care needs to foster independence and well-being.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Customer Service Representative
Franklin income tax
Brooklyn, NY
02.2019 - 07.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
Education
Associate of Science - Cyber Security
Essex County College
Newark, NJSkills
- Patient Care
- income tax prepare
- microsoft Office and Google Suite
- Documentation
- Schedule Management
- Housekeeping
Certification
Home Health Aide, Certified Nurse Assistant
Languages
English
Full Professional
French
Full Professional
fulani
Native/ Bilingual
Timeline
Home Health Aide
Eminence Health Care Services
04.2024 - Current
Customer Service Representative
Franklin income tax
02.2019 - 07.2024
Associate of Science - Cyber Security
Essex County College
Home Health Aide, Certified Nurse Assistant
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