ELHAJ COULIBALY

Strategically aligned products to enhance the brand image at retail facilities through ongoing communication and education.

Developed effective procedures and controls to monitor inventory. Provided valuable feedback and input to the Sales Planning teams and the including Product Development, Marketing, Visual Marketing, Merchandising while representing brands to retail partners and consumers.

Scheduled and performed sales seminars and clinics by vendors and in-store specialists.

• Proven ability to learn quickly and adapt to new situations.
• Proven ability to develop and implement creative solutions to complex problems.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Execute flawlessly the company FHFH 2.0 process
• Enhanced sales by implementing merchandising and promotional improvements.
• Raised profit by10% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
• Achieved sales goals and business objectives by motivating staff and promoting Services (HVAC, Cabinet, Counter, Carpet, Kitchen, Window).

Direct, develop, and manage the negotiation and management of airport concession agreements,
including food & beverage, retail, on-airport and off-airport rental cars, off-airport parking, airport
parking, commercial ground transportation, advertisement, sponsorships, vending, and passenger
services, and other revenue generating non-airline services; negotiates agreement amendments.
Lead, motivate, coach, develop, and evaluate a team of Airport Concessions Department personnel.
Research, develop, and make recommendations to retain or generate additional revenue in each of
the above-mentioned line of businesses/categories.
Work with Airlines, Marketing, Customer Service, and other departments to identify customer needs
and develop concession opportunities to meet those needs.
Develop strategic direction and direct the activities to identify trends in the passenger demographics
related to concessions, preferences, and identify opportunities to optimize revenues and enhance
customer satisfaction within each line of business.

• Started business on strong foundation by creating and implementing detailed business plan.
• Owner operator of a 26 foot box truck.
  Loaded trucks from warehouse with all deliverable merchandise.
  Delivered merchandise and picked-up shipments from various companies.
• Collaborated with auditors during DOT and Inspection audit processes by being fully compliant and in line with all requirements
• Improved revenue, conducting preventative maintenance of equipment and on-hand spare parts inventory.
• Started route with zero customers and built to a profitable route
  
• Saved costs, negotiating vendor services to optimize profitability.

As a Program Management team, plan, organize, direct, and control the project/program to ensure all contractual obligations are fulfilled, quality standards are met, and associated expectations of performance are achieved. Key responsibilities include: Providing expert direction and guidance to subordinates, developing schedules, formulating work plans, managing and controlling project funds and resources, and serving as apoint of contact with EJI and Vendors/Task Monitors

Designed an accountability program for employees

Supported project leaders through every step of projects.

• Met with project stakeholders on aregular basis to assess progress and make adjustments.

Delivered excellent customer service by greeting and assisting each customer.

Reorganized the sales floor to meet company demands.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Addressed customer inquiries and resolved complaints.

Completed a series of training sessions to advance from Assistant Manager to Store Manager.

Completed a series of training sessions to advance from Tire Lube Manager to Store Assistant Manager.

Worked closely with the district manager to formulate and build the store brand.

Leading the backroom and the unloading and loading of luggage, freight and cargo on and off commercial aircraft. Driving and operating small specialized commercial vehicles. Read, interpret and complete aircraft weight and balance load sheets, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags. Responsible for safe receipt and dispatch of assigned flights, which includes load integrity and safety compliance. Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements.