Eli Allan
Provo,UT
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Sales Associate
Missionary Mall Org
Springville, Utah
10.2024 - 06.2025
- Resolved client concerns to ensure satisfaction and foster repeat business.
- Delivered exceptional customer service in fast-paced environments.
- Collaborated with team members to achieve performance goals and enhance workflow efficiency.
- Leveraged problem-solving and communication skills in dynamic, collaborative settings.
- Modeled effective work habits and culture for all associates.
Front Ensemble Technician
Provo High School
Provo, Utah
08.2023 - 04.2024
- Worked with Front Ensemble Director to craft lesson plans and teach the students.
- Coached individual students and small groups on their technical music skills.
- Assisted in setup and breakdown of front ensemble equipment during rehearsals.
IT Support Specialist
Brigham Young University
Provo, UT
08.2022 - 08.2023
- Established foundational skills in SQL, Python, HTML5, CSS, and JS.
- Facilitated clear communication of technical solutions to end-users, improving comprehension.
- Analyzed recurring issues and proposed workflow enhancements to drive process improvement.
- Supported coordination among cross-functional teams and maintained effective communication with stakeholders.
- Coached new Specialists on company culture, processes, and documentation standards.
Education
High School Diploma -
Timpanogos High School
Orem, UT05-2020
Bachelor of Arts - Chinese (Mandarin)
Brigham Young University
Provo, UTCertification
Professional Scrum Master™ I (PSM I) — Scrum.org, 2025
Relevant Leadership & Project Experience
Regional Team Leader (Full-Time Service)
- Church of Jesus Christ of Latter-day Saints | San Jose, CA | Dec 2021 - Aug 2022
- Taught and lead over 10 volunteers on interpersonal communication, technical skills, and conflict resolution.
- Created lesson plans for weekly training meetings.
Sunday School Teacher (Volunteer Role)
- Church of Jesus Christ of Latter-day Saints | Provo, UT | May 2023 - Oct 2023
- Created lesson plans for biweekly Sunday School lessons.
- Lead discussions and taught principles from scriptures, Church leaders, and approved lesson manuals.
Timeline
Sales Associate
Missionary Mall Org
10.2024 - 06.2025
Front Ensemble Technician
Provo High School
08.2023 - 04.2024
IT Support Specialist
Brigham Young University
08.2022 - 08.2023
High School Diploma -
Timpanogos High School
Bachelor of Arts - Chinese (Mandarin)
Brigham Young University