Eli Bowers
Alton,IL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Wingstop
12.2025 - Current
- Supervised daily operations to ensure efficient workflow and adherence to health and safety standards.
- Trained team members on food preparation techniques and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Assisted in scheduling shifts, optimizing staff coverage during peak hours for better service efficiency.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Maintained cleanliness and organization of work areas, promoting a safe dining environment for customers and staff.
- Implemented new processes to streamline order taking and delivery, reducing wait times for guests.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Restaurant Busser
Joe K's Family Restaurant
08.2023 - 11.2025
- Cleared and set dining tables promptly to enhance guest experience.
- Assisted servers by delivering food and beverages efficiently during peak hours.
- Maintained cleanliness of dining area, ensuring compliance with health standards.
- Collaborated with kitchen staff to streamline food service operations.
- Engaged with guests to address needs, fostering a welcoming atmosphere.
- Trained new bussers on restaurant procedures and best practices for efficiency.
- Identified process improvements to optimize workflow during busy service periods.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
Education
Associate of Arts - Art Education
Lewis And Clark Community College
Godfrey, IL05-2027
High School Diploma -
Alton High School
Godfrey, IL05-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Team collaboration and leadership
- Customer service management
- Staff supervision
- POS system operation
- Inventory counts
- Assigning work
- Complaint resolution
- Sales and upselling
- Issue resolution
- Role modeling
- Staff development
- Policy enforcement
- Client service
- Shift scheduling
- Sales reporting
- Diplomatic and fair
- Quality inspections
- Multitasking
- Attention to detail
- Organizational skills
- Active listening
- Analytical thinking
- Critical thinking
- Customer relations
- Teamwork
- Reliability
- Customer satisfaction
- Team collaboration
- Cash handling and reconciliation
Certification
- Food Handler Certificate
Timeline
Shift Leader
Wingstop
12.2025 - Current
Restaurant Busser
Joe K's Family Restaurant
08.2023 - 11.2025
Associate of Arts - Art Education
Lewis And Clark Community College
High School Diploma -
Alton High School