Eli Gatto
Catonsville
Summary
Dynamic Field Technician with KCI Communications Infrastructure, skilled in equipment maintenance and workplace safety. Proven ability to enhance operational efficiency through meticulous inspections and collaborative problem-solving. Recognized for delivering high-quality results while maintaining professional communication and attention to detail in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Technician 2
KCI Communications Infrastructure
05.2024 - 08.2024
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Delivered high-quality work by diligently following standard operating procedures.
- Calibrated new and existing equipment for optimal performance.
KCI Intern
KCI Communications Infrastructure
05.2023 - 08.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Busser
Ships Cafe Restaurant
05.2023 - 06.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Host/Restaurant Busser
Mutiny Pirate Bar & Island Grille
04.2022 - 09.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Busser
Matthew's 1600
04.2021 - 08.2021
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Education
No Degree -
Towson University
Towson, MDHigh School Diploma -
Mount Saint Joseph High School
Baltimore, MD05-2022
Skills
- Field operations
- Workplace safety
- Professional communication
- Technical support
- Safety management
- Equipment maintenance
- Attention to detail
- Worksite preparation
Certification
- Flagger Certification - 2024
Timeline
Field Technician 2
KCI Communications Infrastructure
05.2024 - 08.2024
KCI Intern
KCI Communications Infrastructure
05.2023 - 08.2023
Busser
Ships Cafe Restaurant
05.2023 - 06.2023
Host/Restaurant Busser
Mutiny Pirate Bar & Island Grille
04.2022 - 09.2022
Busser
Matthew's 1600
04.2021 - 08.2021
No Degree -
Towson University
High School Diploma -
Mount Saint Joseph High School
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