Darrin Anderson
Semmes
Summary
Dynamic Field Service Technician with a proven track record at United Rentals, excelling in equipment installation and maintenance. Adept at troubleshooting and enhancing client satisfaction through effective communication and problem-solving. Recognized for reducing equipment failures and fostering strong client relationships, ensuring operational excellence and safety compliance.
Overview
10
10
years of professional experience
Work History
Field Service Technician 2
United Rentals
Bay Minette
03.2025 - Current
- Provided exceptional customer service during on-site inspections and troubleshooting to enhance client satisfaction.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Diagnosed equipment issues and performed timely repairs on rental machinery.
- Reduced customer callbacks and equipment failures by thoroughly reviewing completed jobs.
- Developed proficiency in servicing and troubleshooting a diverse range of machinery, including Magni, Polaris, JLG, Manitou, Takeuchi, Case, JCB, and Genie.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Installed and tested equipment to confirm functionality before customer delivery.
- Collaborated with team members to ensure compliance with safety protocols and regulations.
- Observed field safety protocols to prevent injuries and accidents.
- Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
- Inspected drives, motors and belts to complete comprehensive maintenance.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Responded promptly to emergency service requests from clients.
- Disassembled defective machines for repair or replacement of parts.
- Replaced faulty parts or components following diagrams or blueprints.
- Cultivated strong client relationships to tailor equipment solutions to specific needs.
Roll Back driver
pitts towing
Saraland
11.2024 - 03.2025
- Operated tow trucks for vehicle recovery and transportation services.
- Delivered roadside assistance to stranded motorists, ensuring safety and prompt resolution in various conditions.
- Adhered to safety protocols during all towing and recovery operations.
- Coordinated with dispatch to receive and respond to service requests.
- Addressed customer requests promptly to provide accurate information and assistance. and answered questions, enhancing overall satisfaction with services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Transported goods and services to customers punctually, maintaining high standards of quality and condition.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated various machinery and tools in compliance with safety standards to ensure effective operations.
Deckhand
Cresent towing
Mobile
03.2021 - 11.2024
- Operated and maintained deck equipment during towing operations.
- Managed lines and fenders during docking and undocking procedures.
- Fastened handling lines and moorings to prevent boats, barges and equipment from drifting away.
- Conducted routine inspections of vessel systems and equipment.
- Collaborated with crew to ensure compliance with safety protocols.
- Supported crew with deck and shore tasks to facilitate efficient operations.
- Kept work areas on deck clean and organized to promote safety and operational readiness.
- Maintained a clean deck area through daily sweeping and scrubbing of surfaces.
- Executed vessel maintenance tasks, including cleaning, painting, and basic repairs to uphold vessel standards.
Parts Specialist
SUNSOUTH, LLC
Mobile
07.2020 - 02.2021
- Guided customers at parts counter with tailored product information and recommendations to enhance their purchasing decisions.
- Assisted customers in selecting the right parts for their specific equipment needs.
- Processed orders and facilitated timely delivery of parts to customers and service teams.
- Managed parts inventory for equipment and machinery in agricultural and construction sectors.
Parts Specialist
O'Reilly Auto Parts
Mobile
05.2018 - 07.2020
- Provided expert advice to customers regarding product selection and compatibility.
- Guided customers in selecting parts and accessories at sales counter to enhance purchase satisfaction.
- Coordinated special orders, ensuring timely delivery of requested parts to meet customer needs.
- Oversaw inventory levels for parts and accessories in fast-paced retail environment to maintain stock availability.
Installer
Ricks Garage door
Semmes
06.2016 - 08.2017
- Installed garage doors in residential properties
- Installed garage doors using hand tools and power equipment.
- Assessed customer needs to recommend suitable door options.
- Collaborated with team members to ensure timely installations.
Education
High school diploma -
Mary G Montgomery High School
ALABAMA05-2020
Skills
- Equipment installation
- Equipment maintenance
- Troubleshooting
- Diagnostic testing
- System diagnostics
- Service quality
- Mechanical knowledge
- Mechanical skills
- Field operations
- On-site troubleshooting
- On-site emergency management
- Equipment inspection
- Load and Unload
- Operate equipment
- Communication skills
- Construction
- Field support
- Client engagement
- Client education
- Equipment installation
- Time management
- Team collaboration
- Attention to detail
- Work accountability
- Problem solving
- Positive attitude
- Communication skills
- Technical documentation
- Heavy lifting
- Communication skills
- Technical documentation
- Positive attitude
- Maintenance
Timeline
Field Service Technician 2
United Rentals
03.2025 - Current
Roll Back driver
pitts towing
11.2024 - 03.2025
Deckhand
Cresent towing
03.2021 - 11.2024
Parts Specialist
SUNSOUTH, LLC
07.2020 - 02.2021
Parts Specialist
O'Reilly Auto Parts
05.2018 - 07.2020
Installer
Ricks Garage door
06.2016 - 08.2017
High school diploma -
Mary G Montgomery High School