Jesse Holzhauer
Summary
Organized Field Service Technician with successful history of managing multiple work orders and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Service Technician 2
Baxter
09.2022 - 02.2024
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Field Service Technician 1
Hillrom/baxter
10.2020 - 09.2022
- Delivering servicing repairing of specialty hospital beds and equipment to various hospitals and care facilities around the state
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
Foreman/Laborer
True Color construction
10.2012 - 03.2020
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Evaluated incoming materials for quality and amounts ordered.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Reviewed project details to specify correct materials and equipment for job sites.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
Technician
Winter Group
06.2015 - 05.2018
- Technician and installer of various SMART equipment such as tv's and smart boards with projectors
- At various locations around the state
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Organized work to meet demanding production goals.
E-2
USMC
12.2010 - 02.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Laborer
True color construction
06.2008 - 11.2010
- Understood and followed verbal and written instructions to complete work correctly.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Utilized construction tools and machinery to effectively complete job site projects.
- Organized materials, tools, and equipment to supply team members.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Identified and reported hazards on job sites to prevent accidents and injuries.
Education
High school diploma -
Howell High School
Skills
- Construction Management
- Construction
- Carpentry
- Remodeling
- Drywall
- Electrical Experience
- Blueprint Reading
- Handyman
- Plumbing
- Handyman experience
- English
- Trim Carpentry
- Mechanical Knowledge
- Backhoe Operation (1 year)
- Electrical Experience (5 years)
- Low Voltage (2 years)
- Cabling (2 years)
- Driving Experience with trailers (6 years)
- Equipment Repair
- Service Technician Experience
- Hospital experience
- Driving
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Preventive Maintenance
- Teamwork and Coordination
- Training and mentoring
- Customer training
- Valid Driver's License
- Courteous and Professional
- Inventory Management
- Power Tools Operation
- Repair and Installation
- Heavy Lifting
- Installation and maintenance
Certification
DOT Medical Card, 10/01/23, 10/01/25
Military Service
United States marine corps, United States, E2, 12/01/10, 02/01/12
Timeline
Field Service Technician 2
Baxter
09.2022 - 02.2024
Field Service Technician 1
Hillrom/baxter
10.2020 - 09.2022
Technician
Winter Group
06.2015 - 05.2018
Foreman/Laborer
True Color construction
10.2012 - 03.2020
E-2
USMC
12.2010 - 02.2012
Laborer
True color construction
06.2008 - 11.2010
High school diploma -
Howell High School