Summary
Overview
Work History
Education
Skills
References
Affiliations
Additional Languages
Timeline
Generic
Luis Rivera

Luis Rivera

Parker,AZ

Summary

Skilled Field Service Technician with background in diagnosing, repairing and optimizing a variety of equipment. Strengths include troubleshooting skills, ability to work independently, and strong customer service orientation. Previous experience has led to improved machine functionality, increased client satisfaction and minimized downtime through timely, efficient service.

Overview

18
18
years of professional experience

Work History

Field Service Technician 2

Light & Wonder, Inc. (formerly SG Gaming, Inc.)
09.2021 - Current
  • Install, maintain, and repair lighting systems according to company standards and client specifications
  • Perform regular maintenance checks to prevent equipment failures and optimize system performance
  • Troubleshoot technical issues related to lighting systems, both on-site and remotely
  • Document all service activities and maintain accurate records of service activities and equipment inventory
  • Provide excellent customer service and ensure compliance with industry regulations and safety protocols.

Slot Technician 2

Blue Water Resort and Casino
04.2018 - 09.2021
  • Installed, maintained, and repaired gaming machines; performed bench work and micro-soldering
  • Conducted preventive maintenance and repairs to ensure machines operated efficiently
  • Trained new hires and managers on machine malfunctions and repairs
  • Assisted in installing new software and programs on gaming machines
  • Provided outstanding customer service to patrons and coworkers.

Broadband Technician 1

Suddenlink Communications
05.2016 - 04.2018
  • Maintained excellent customer service while troubleshooting and repairing cable services
  • Installed Customer Premises Equipment (CPE) for broadband entertainment
  • Ensured compliance with safety standards and performed on-call duties.

Count Team Member

Blue Water Resort and Casino
12.2015 - 02.2016
  • Counted casino revenue and ensured the security and accuracy of revenue drops
  • Maintained a steady pace to meet casino operational needs.

Slot Technician 2

Blue Water Resort and Casino
09.2012 - 10.2015
  • Responsible for the operation and maintenance of slot machines on the casino floor
  • Assisted in the removal and installation of slot machines; conducted preventive maintenance
  • Trained new hires and managers on machine operations and minor repairs.

Laborer

Pyramid Construction
05.2012 - 08.2012
  • Operated Bobcat machinery to remove debris and boulders from construction sites
  • Fabricated and repaired company vehicles; assisted in demolition and construction tasks.

Round Dropper

Cargill Meat Solutions
01.2011 - 01.2012
  • Operated round chain dropper equipment in meat processing operations
  • Ensured sanitation and cleanliness of workstations and machinery.

Maintenance Technician

Cargill Meat Solutions
09.2006 - 01.2010
  • Ensured all equipment was running and in proper working order for production
  • Conducted repairs on coil systems, cooling units, and other mechanical components
  • Replaced outdated or insufficient parts to maintain production efficiency.

Education

Broadband Premises Installer Training -

Suddenlink Communications
Bullhead City, AZ
07-2016

Certification in Ladder Climbing Safety -

Suddenlink Communications
Bullhead City, AZ
07-2016

Certification in Micro-Soldering -

IGT University
Las Vegas, NV
08-2015

IGT Slot Specialist And Expert -

IGT University
Las Vegas, NV
08-2015

High School Diploma -

Imperial High School
Imperial, CA
05.2002

Skills

  • Customer Service
  • Device Installation
  • Preventive Maintenance
  • Project Management
  • Technical Troubleshooting
  • Technical Analysis
  • Work Order Management
  • Equipment Inspection
  • Safety assessment
  • Equipment Repair
  • Electrical Troubleshooting
  • Repair and Installation
  • Regulatory Requirements
  • Inventory Management
  • Route Planning
  • Programming
  • Vehicle Maintenance
  • Teamwork and Coordination
  • Interdepartmental Collaboration
  • Electrical Systems
  • Power Tools Operation

References

References: Available upon request.

Affiliations

  • Volunteer Soccer Coach - Parker Youth Soccer Club
  • Equipment Coordinator - Parker Youth Soccer Club

Additional Languages

Spanish
Native/ Bilingual

Timeline

Field Service Technician 2

Light & Wonder, Inc. (formerly SG Gaming, Inc.)
09.2021 - Current

Slot Technician 2

Blue Water Resort and Casino
04.2018 - 09.2021

Broadband Technician 1

Suddenlink Communications
05.2016 - 04.2018

Count Team Member

Blue Water Resort and Casino
12.2015 - 02.2016

Slot Technician 2

Blue Water Resort and Casino
09.2012 - 10.2015

Laborer

Pyramid Construction
05.2012 - 08.2012

Round Dropper

Cargill Meat Solutions
01.2011 - 01.2012

Maintenance Technician

Cargill Meat Solutions
09.2006 - 01.2010

Broadband Premises Installer Training -

Suddenlink Communications

Certification in Ladder Climbing Safety -

Suddenlink Communications

Certification in Micro-Soldering -

IGT University

IGT Slot Specialist And Expert -

IGT University

High School Diploma -

Imperial High School

Similar Profiles

CREATE PROFILE
Luis Rivera