Troy Mata

• Provided technical support to end-users, troubleshooting hardware and software issues
• Performed regular system backups and disaster recovery procedures to minimize data loss
• Conducted hardware and software inventory management to ensure accurate asset tracking
• Collaborated with vendors to procure necessary hardware/software at competitive prices while maintaining quality standards
• Diagnosed network connectivity issues using tools like ping, traceroute or Wireshark
• Maintained up-to-date knowledge of industry trends in order to recommend appropriate technology solutions
• Resolved XX% of customer inquiries on the first call, ensuring high levels of customer satisfaction
• Documented all customer interactions and solutions in a detailed manner for future reference
• Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution
• Assisted customers in setting up new accounts, activating services, and configuring devices
• Performed remote diagnostics to identify network connectivity problems and resolve them efficiently
• Educated customers on product features, functionality, and best practices to enhance their overall experience
• Followed established procedures for handling customer complaints or escalations to ensure swift resolution

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings, and permissions to fix computer issues
• Generating sign ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
• Managing, cleaning , maintaining printers as needed

• Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
• Monitored stock to maintain sufficient quantity of featured product.
• Arranged items in favorable positions and areas of store to attract customers and optimize sales.
• Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
• Examined stock to verify conformance to quality specifications and took pride in products being distributed.
• Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.

• Cleaned cars both externally and internally by hand or with use of automated equipment.
• Vacuumed vehicle interiors to remove loose dirt and debris.
• Washed wide range of vehicles each day.
• Sanitized interiors by spraying antibacterial agent onto hard surfaces such as door handles, steering wheel covers, gear shifts.
• Restored headlights by applying special cleaning solutions that removed yellowing caused by UV exposure.
• Maintained inventories of cleaning supplies.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

• Delivered prompt service to prioritize customer needs
• Developed and updated databases to handle customer data
• Promoted available products and services to customers during service, account management and order calls
• Installed cabling, wireless routers and telephone systems for data communications networks
• Configured rack server network hardware considering rail depth, hardware mounting and cable routing
• Worked with outside vendors for fiber installations and service
• Operated 4-pair test equipment to terminate network cabling at blocks and routing points
• Identified and immediately resolved issues with network devices
• Troubleshot hardware and software to determine and rectify network problems
• Performed tracing and patching operations for copper networks.

• Checked on safety and operation of park equipment every week
• Kept grass, trees and landscaping beds in professional condition with regular care.
• Secured park gates or doors at closing times and unlocked at opening
• Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests
• Designed programs for landscape maintenance, pest management, composting and other related topics
• Trimmed greenery, shrubs, and hedges to maintain uniform appearance
• Applied pest control substances to eradicate weeds and other pests affecting plant life
• Performed equipment maintenance and repairs to keep tools functional for projects
• Conducted regular inspections of park facilities to ensure safety standards were met.