ELI GOLDSTEIN
Seattle,WA
Summary
Versatile Information Technology Analyst skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
2
2
years of professional experience
Work History
Information Technology Analyst
University of Puget Sound
05.2023 - Current
- Served on the Service Desk Team as a desktop support analyst assisting university students, faculty, and staff members troubleshooting software, hardware, and operating system issues in person, over the phone, and through the KACE ticketing system
- Provided tie 1 and tier 2 support through phone, email, and in person visits as required
- Executed the re-imaging and deployment laptops to university faculty and staff members
- Performed configuration, installation, repair, and upgrades to client workstations and related peripherals
- Created technical documentation for both technical and non-technical audiences, ensuring clear communication of complex concepts
- Collaborated closely with internal Technology Services team members, Technology Services leadership, and the campus community to enhance services and efficiencies.
Digital Media Specialist
University of Puget Sound
08.2022 - 05.2023
- Served on the Media Services Team as an audio/video technician assisting university staff and faculty members troubleshooting technological issues in person, over the phone, in the classroom, and through the KACE ticketing system
- Facilitated setup and cleanup of audio/video equipment for on-campus events, meetings, and classrooms, ensuring smooth and efficient execution
- Trained student workers in event set up, classroom troubleshooting, and preventative maintenance with audio/video systems
- Managed technology inventory ensuring accurate tracking of assets and timely replacement of outdated equipment.
Information Technology Assistant
University Of Puget Sound
02.2022 - 05.2022
- Assisted students in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Bachelor of Arts - Psychology, Neuroscience, Social Psychology
University of Puget Sound
Tacoma, WA05.2022
Skills
- 25Live
- Extron Certified AV Associate, Control Specialist
- Google Workspace
- Information Security
- KACE Ticketing System
- Microsoft Office 365
- MacOS
- Technical Support and Assistance
- WebCheckout
- Windows
- Windows Defender Windows Firewall
- Zoom
Timeline
Information Technology Analyst
University of Puget Sound
05.2023 - Current
Digital Media Specialist
University of Puget Sound
08.2022 - 05.2023
Information Technology Assistant
University Of Puget Sound
02.2022 - 05.2022
Bachelor of Arts - Psychology, Neuroscience, Social Psychology
University of Puget Sound
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