Summary
Overview
Work History
Education
Skills
Timeline
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Eli Harris

Chattanooga,TN

Summary

Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful record of building positive relationships with internal and external customers.

Overview

3
3
years of professional experience

Work History

Help Desk Technician

Steam Logistics
Chattanooga, TN
10.2023 - Current
  • Managed the ticket queue in Freshdesk to quickly resolve tickets within their SLAs
  • Worked in Confluence to create SOP documents
  • Helped in onboarding and offboarding
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Created user accounts, maintained system documentation, tested and evaluated new technology.
  • Provided technical support to users via telephone or remote access.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.

IT ADMINISTRATOR

Coral Springs Charter School
Coral Springs, FL
06.2022 - 06.2023
  • Oversaw on-site IT engineer dispatch plans, creating predefined response scenarios for common malfunctions and service call types
  • Interacted with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies
  • Reviewed deficiencies based on internal audits and suggested remedies
  • Played a key role in on-going network design, reevaluation and optimization to keep pace with company growth
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs
  • Worked with outside vendors to purchase new IT equipment for students.

IT SUPPORT SPECIALIST

Coral Springs Charter School
Coral Springs, FL
06.2021 - 06.2022
  • Provided Tier 1-2 IT support to non-technical internal users through desk side support services
  • Managed ticket system to efficiently resolve technical issues
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

DELI WORKER

Robs Bagel Land
Coral Springs, FL
09.2020 - 05.2021
  • Brewed coffee and tea and changed out drink station syrups
  • Opened new inventory and rotated stock by dates to maintain freshness
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
  • Greeted customers at counter to fulfill requests and answer questions
  • Kept kitchen, counter and dining areas cleaned and sanitized
  • Learned other teammates' work tasks to train as backup
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Education

Bachelor of Science - Computer Engineering

Florida Atlantic University
05.2025

High School Diploma -

Coral Springs Charter School
06.2021

Skills

  • Wireless Access Point
  • Help Desk Support/Ticket Systems
  • Installing New Hardware
  • Continuous Improvement Process
  • Training Junior Team Members
  • Hardware Evaluation
  • Windows
  • MacOS
  • Office 365
  • Microsoft Admin center
  • Meraki/Cisco
  • SOP Development

Timeline

Help Desk Technician

Steam Logistics
10.2023 - Current

IT ADMINISTRATOR

Coral Springs Charter School
06.2022 - 06.2023

IT SUPPORT SPECIALIST

Coral Springs Charter School
06.2021 - 06.2022

DELI WORKER

Robs Bagel Land
09.2020 - 05.2021

Bachelor of Science - Computer Engineering

Florida Atlantic University

High School Diploma -

Coral Springs Charter School

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Eli Harris