Michelle Richardson
Information Technology Specialist
Chesterfield,SC
Summary
Savvy expert experienced in troubleshooting system hardware and software issues in process control and business environments. Possesses comprehensive knowledge of standard operating systems, networking protocols, IT security standards and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented, organized and meticulous team player ready to contribute to company success.
Overview
11
11
years of professional experience
11
11
Certificates
Work History
IT Field Service Technician
Domtar Paper Company
06.2013 - 03.2023
- Installed, configured and maintained Business infrastructure components, including servers, networking, storage, software applications, and operating systems, to ensure uninterrupted service to the paper mill and three remote locations.
- Installed, configured and maintained physical and virtual (VMware) Process Control infrastructure components, including ESXi hosts, datastores, storage, clients, servers, networking, user accounts, domain group policies, DNS, patching, antivirus, and system monitoring solutions,
- Responded to end user, corporate IT support teams, and outside contractor requests for technical support.
- Coordinated with hardware and software vendors to obtain warranty services, external technical support, and replacement products.
- Documented system implementations and repair processes to help streamline procedures for future technical support actions.
Newspaper Ad Setter
Marlboro Herald-Advocate
01.2013 - 06.2015
- Designed newspaper retail and personal advertising in Adobe InDesign.
- Supported the editor in meeting print deadlines.
- Assisted with weekly newspaper distribution.
Internship Student
Northeastern Technical College
02.2012 - 05.2013
IT Computer Intern
Dec 2012 - May 2013
- Imaged new desktops and laptops for deployment.
- Assisted with network troubleshooting.
- Assisted with implementing new student portal accounts.
Student Support Services
Feb 2012 - May 2013
- Provided quality customer service.
- Completed processing and filing of assigned records.
- Maintained confidentiality of student records.
Education
Bachelor of Science - Network Operations And Security
Western Governors University
WGU OnlineAssociate of Applied Science - Computer Systems Technology
Northeastern Technical College
Cheraw, SCPostsecondary Vocational Certifications -
Northeastern Technical College
Cheraw, SCSkills
- Microsoft 365
- VMware Infrastructure
- Microsoft Active Directory
- SolarWinds Orion
- Microsoft Windows Server
- EasyVista Oxygen
- MatrikonOPC Tunneller
- Milestone XProtect Expert
- Gallagher Secure Access
- Cisco Switching
- Technical Support & Assistance
- Process Documentation
- Organizational Skills
- Collaborative Team Player
- Attention to Detail
- Backup and Recovery
- Root Cause Support
- Issue and Resolution Tracking
- Emergency Service Coordination
- System Performance Assessments
- Virtual Local Area Networks
- Remote Access Software
- Business Software Applications
- Analytical and Methodical
- Infrastructure Planning
- Operational Policies Knowledge
- Virus Protection
- Patch Implementation
- Disk Space Management
- File Management Software
- Instruction and Training
- Data Connectivity
- Vulnerability Testing
- Microsoft SharePoint
- Critical Thinking
- Complex Problem-Solving
- Diagnosis and Troubleshooting
- Network Administration
- IP Addressing and Subnetting
- Microsoft Azure
- Microsoft Visio
- DNS Lookup
- Permissions and Access Control
- New Technology Integrations
- LAN and WAN Control
- Capacity and Scalability Planning
- Information Security
- User Acceptance Testing (UAT)
- Technical Documentation
- Best Practices and Standards
- Warranty Requirements
- Contract Management
- Gather Project Requirements
- Functional Improvements
- Test and Optimize Systems
- Project Implementation
- Cost Savings
- Vendor Contracts
- Virus Protection Software
- Organizational Systems
- Security Improvements
- Data Communications
- Continuous Improvement Process
- Office Organization
- Equipment Advice
- Project Scopes
- Technology Assessment
- Account Management
- Assisting with Deployments
- Onsite Installations
- Wireless Access Point
- Cable Termination
- Fiber Testing
- Video Conferencing
- Fault Tracing
- Hardware and Software Monitoring
- Disaster Recovery Operations
Certification
- CompTIA A+
- CompTIA Cloud+
- CompTIA Network+
- CompTIA Project+
- CompTIA Security+
- CompTIA IT Operations Specialist – CIOS
- CompTIA Secure Infrastructure Specialist – CSIS
- Linux Essentials
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be yourself; everyone else is already taken.
Oscar Wilde
Timeline
IT Field Service Technician
Domtar Paper Company
06.2013 - 03.2023
Newspaper Ad Setter
Marlboro Herald-Advocate
01.2013 - 06.2015
Internship Student
Northeastern Technical College
02.2012 - 05.2013
Bachelor of Science - Network Operations And Security
Western Governors University
Associate of Applied Science - Computer Systems Technology
Northeastern Technical College
Postsecondary Vocational Certifications -
Northeastern Technical College
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