Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Mingmoh Xiong

Mosinee,WI

Summary

Hardworking Field Service Technician with 6 years of IT experience performing diverse duties and managing projects. Dedicated to helping and teaching customers about their problems. Strong hands on experience with many different technologies.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Field Service technician

Domtar
02.2022 - Current
  • Responsible for day-to-day operations of the mill
  • Member of the on-call rotation, providing support 24/7/365
  • Managed servers and applications
  • Successfully migrated Avaya analog and IP phones to Cisco.

System Lead

Tech Mahindra
08.2018 - 02.2022
  • Site lead and SPOC for Ahlstrom-Munksjö Mosinee paper mill
  • Successfully completed the Capstone PARCview server and application migration
  • Managed all hardware and software inventory
  • Deployed Windows 10 across the production environment to over 100 PCs
  • Deployed Office 365 to 70+ workstations and provided training as necessary
  • Provided excellent customer service to end users
  • Provided bi-weekly on-call support 24/7/365
  • Responsible for troubleshooting hardware, software, and networking issues.

Service technician

Network Solutions of Wisconsin
05.2017 - 06.2018
  • Implemented LastPass password keeper software using Active Directory synchronization
  • Supported the IT operations of 30+ clients
  • Created and tested Group Policies before implementing to production PCs
  • Responsible for creating all user domain accounts and ensuring M365 licenses are applied correctly
  • Evaluated, tested, and approved patches for installation
  • Maintained the patch management cycle of all clients
  • Setup and deployed new customer computers on-site
  • Responsible for installing, updating, and maintaining customer core business applications.

Education

IT Management Associate of Applied Science -

Rasmussen University
06.2018

Skills

  • Teamwork
  • Group Policies
  • Server Management
  • Active Directory
  • Microsoft 365
  • Problem-solving
  • IP and Analog Phones
  • Windows Patching

Certification

100W Cybersecurity Practices for Industrial Control Systems

210W-02 Influence of IT Components on Industrial Control Systems

210W-03 Common ICS Components

210W-04 Cybersecurity Within IT and ICS Domains (FY21)

Timeline

Field Service technician

Domtar
02.2022 - Current

System Lead

Tech Mahindra
08.2018 - 02.2022

Service technician

Network Solutions of Wisconsin
05.2017 - 06.2018

IT Management Associate of Applied Science -

Rasmussen University
Mingmoh Xiong