Mingmoh Xiong
Mosinee,WI
Summary
Hardworking Field Service Technician with 6 years of IT experience performing diverse duties and managing projects. Dedicated to helping and teaching customers about their problems. Strong hands on experience with many different technologies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Service technician
Domtar
02.2022 - Current
- Responsible for day-to-day operations of the mill
- Member of the on-call rotation, providing support 24/7/365
- Managed servers and applications
- Successfully migrated Avaya analog and IP phones to Cisco.
System Lead
Tech Mahindra
08.2018 - 02.2022
- Site lead and SPOC for Ahlstrom-Munksjö Mosinee paper mill
- Successfully completed the Capstone PARCview server and application migration
- Managed all hardware and software inventory
- Deployed Windows 10 across the production environment to over 100 PCs
- Deployed Office 365 to 70+ workstations and provided training as necessary
- Provided excellent customer service to end users
- Provided bi-weekly on-call support 24/7/365
- Responsible for troubleshooting hardware, software, and networking issues.
Service technician
Network Solutions of Wisconsin
05.2017 - 06.2018
- Implemented LastPass password keeper software using Active Directory synchronization
- Supported the IT operations of 30+ clients
- Created and tested Group Policies before implementing to production PCs
- Responsible for creating all user domain accounts and ensuring M365 licenses are applied correctly
- Evaluated, tested, and approved patches for installation
- Maintained the patch management cycle of all clients
- Setup and deployed new customer computers on-site
- Responsible for installing, updating, and maintaining customer core business applications.
Education
IT Management Associate of Applied Science -
Rasmussen University
06.2018
Skills
- Teamwork
- Group Policies
- Server Management
- Active Directory
- Microsoft 365
- Problem-solving
- IP and Analog Phones
- Windows Patching
Certification
100W Cybersecurity Practices for Industrial Control Systems
210W-02 Influence of IT Components on Industrial Control Systems
210W-03 Common ICS Components
210W-04 Cybersecurity Within IT and ICS Domains (FY21)
Timeline
Field Service technician
Domtar
02.2022 - Current
System Lead
Tech Mahindra
08.2018 - 02.2022
Service technician
Network Solutions of Wisconsin
05.2017 - 06.2018
IT Management Associate of Applied Science -
Rasmussen University