Open To Work
Eli Johnson
Burien,WA
Summary
Experienced case manager, with over four years of case management experience. Over a year of budgeting/accounting experience. Results-driven professional with extensive experience in program management and coordination. Known for delivering high-impact projects and fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
14
14
years of professional experience
Work History
Program Coordiantor
Olympic Heritage Behavioral Health
Tukwila, WA
11.2025 - 04.2026
- Managing work schedules for direct care and security staff.
Take callouts from staff.\ - Organize schedule for direct care and security staff for up to five days.
- Monitor budget status in line with program activities, plans or priorities; maintain program budgets and initiate corrective action; sign vouchers; receive, process and deposit funds; assist in the preparation of grants and grant proposals;
- Provide information and advice to patients, staff, program participants and/or the public regarding program content, policies and activities, recommend alternative courses of action; promote the program on campus with outside organizations;
- Attend meetings and/or conferences as program representative
- Coordinated program schedules and activities to ensure efficient operations and client engagement.
- Developed training materials and resources for staff to enhance service delivery and compliance.
- Monitored client progress and feedback to refine program offerings and improve participant outcomes.
- Collaborated with multidisciplinary teams to implement best practices in behavioral health services.
Claims Specialist
Pacific Medical Center
01.2023 - 01.2025
- Processed claims that had been denied payment, specifically with Medicare and USFHP (a DoD organization for families of those on deployment and military retirees.
- Followed up with insurers about denial reason, then doing research on issue.
- Advocating for treatment plans with documentation
Access Technician
Providence Home Health
01.2021 - 01.2022
- Received referrals from home health treatment
- Did insurance verification to see if coverage active
- Provided customer service to patients/families of patients seeking home care
- Provided information on alternative options when treatment options unavailable.
Eligibility Technician II
State of Alaska, Dept. of Public Assistance
01.2020 - 01.2021
- Conducted interviews on those applying for benefits.
- Created a household budget, based on information provided and researched.
- Reviewed to provide benefits based on household budget for over 10 programs we offered, each with their own criteria.
Child Support Specialist I
State of Alaska, Child Support Services Div.
01.2018 - 01.2020
- Managed a caseload of over 2,000 cases.
- Analyzed legal documents and updated cases based on them, including analysis of case finances, which then had to be updated.
- Provided clients with accurate information about actions being taken on the case
- Did research on clients location or employment, with assistance of OA
Office Assistant II
State of Alaska, Child Support Services Div.
01.2016 - 01.2018
- Worked as frontline of the Division in the Customer Service Center
- Provided in-depth analysis of case actions, then explained them to those calling for updates.
- Did thorough research on location/employment of case parties
- Did database management
- Scanned and filed documents
Student Worker
UAA/APU Consortium Library
01.2012 - 01.2014
- Filed books in stacks
- Scanned and filed medical journals into the UAA/APU journal database
- Provided technical support for students using library equipment/computers
Education
No Degree - Medical Coding and Billing
UNI OF ALASKA ANCHORAGE
01-2019
BA - Journalism and Public Comm
UNI OF ALASKA ANCHORAGE
01-2014
Skills
- Database Management
- Budgeting
- Community Relations
- Program management
- Office administration
- Strategic planning
- Program optimization
- Project coordination
- Referral coordination
- Expense tracking
- Resource management
- Persuasive communication style
Timeline
Program Coordiantor
Olympic Heritage Behavioral Health
11.2025 - 04.2026
Claims Specialist
Pacific Medical Center
01.2023 - 01.2025
Access Technician
Providence Home Health
01.2021 - 01.2022
Eligibility Technician II
State of Alaska, Dept. of Public Assistance
01.2020 - 01.2021
Child Support Specialist I
State of Alaska, Child Support Services Div.
01.2018 - 01.2020
Office Assistant II
State of Alaska, Child Support Services Div.
01.2016 - 01.2018
Student Worker
UAA/APU Consortium Library
01.2012 - 01.2014
BA - Journalism and Public Comm
UNI OF ALASKA ANCHORAGE
No Degree - Medical Coding and Billing
UNI OF ALASKA ANCHORAGE