ELI LEGARRETA
Summary
Experienced with system diagnostics, software implementation, and technical support. Utilize problem-solving and communication skills to consistently provide meaningful interactions . Develop and maintain positive working relationships with others.
Overview
6
6
years of professional experience
Work History
Technical Expert
Apple Store
03.2023 - Current
- Certified to troubleshoot all Apple Devices
- Certified to repair iPhones 6-16 Pro Max
- Consistently achieves a same unit repair rate of 98% or higher
- Uses ATLAS as a knowledge base to solve complex issues
- Takes voluntary trainings to increase knowledge base
- Spearheads large issues by working within the market team to discover trends and form solutions
- Assists customers in multiple appointments at a time when necessary, while maintaining a customer review score of 90 or higher
- Mentors other employees and new hires on iPhone repair and troubleshooting
Specialist
Apple Store
11.2021 - 03.2023
- Approached guests and check them in for appointments and/or assist them with shopping questions
- Used concierge as a ticketing system to manage workload
- Work in a team environment, collaborating when necessary with different parts of store
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Disney College Program Intern
Disney
08.2019 - 01.2020
- Attended multiple Disney Exploration seminars reviewing leadership
- Delivered information to guests including details of our menu, park parades, policies, and directions
- Maintained proper stock levels of all supplies at multiple locations by creating a list of goods in short supply and fulfilling it throughout the day
Education
Business AAS -
Central New Mexico CC
05.2025
Skills
- Proficient in Microsoft Windows and Office
- Adaptability
- Multitasking
- Customer support
- Training and mentoring
- Hardware maintenance
- Problem solving
- Team collaboration
Timeline
Technical Expert
Apple Store
03.2023 - Current
Specialist
Apple Store
11.2021 - 03.2023
Disney College Program Intern
Disney
08.2019 - 01.2020
Business AAS -
Central New Mexico CC
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