Eli Lofton
Roseville,Michigan
Summary
With a proven track record at the Army National Guard MI, I excel in IT troubleshooting and delivering exceptional user support. My expertise in information security and knack for simplifying complex technical information have significantly enhanced organizational efficiency. I've successfully participated in system upgrades and virtualization projects, ensuring robust network performance and security. I am a versatile technical support representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist
Army National Guard MI
10.2019 - 09.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Walked individuals through basic troubleshooting tasks.
- Optimized network performance through regular monitoring and maintenance.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Trained employees on new technologies, increasing competency levels across the organization.
- Patched software and installed new versions to eliminate security problems and protect data
Education
High School Diploma -
Southfield Regional Academic Campus
Southfield, MI07.2020
Skills
- IT Troubleshooting
- IT Documentation
- Information Security
- Troubleshooting
- System Upgrades
- Virtualization Technologies
- Ticket management
- Network configuration
- LAN/WAN
- User Support
Certification
- CompTIA Security + April 25, 2022
Secret Clearance
Active Secret Clearance
Timeline
IT Specialist
Army National Guard MI
10.2019 - 09.2024
- CompTIA Security + April 25, 2022
High School Diploma -
Southfield Regional Academic Campus
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