Eli Malave Martinez
Worcester,US
Summary
Customer Service Professional with 4 years of experience excelling in dynamic environments such as Amazon and Cardinal Health. Demonstrates strong skills in team collaboration, inventory management, and customer service, consistently meeting or exceeding productivity goals. Committed to delivering exceptional guest experiences and maintaining high accuracy in order fulfillment, while seeking opportunities to leverage expertise in a supportive team setting.
Overview
3
3
years of professional experience
Work History
Sandwich Artist
Subway
Worcester, MA
10.2021 - 01.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
Team Member
KFC
Worcester, MA
10.2022 - 05.2023
- Facilitated a top-notch guest experience that includes friendly interactions, hot a fresh meal, and a commitment to cleanliness
- Used Point of Sale system/cash register(cashier) to record order and compute bills
- Collected payments from guests and provided change when necessary
- Demonstrated a complete understanding of menu items and explained it to guests accurately
To Go Specialist
Olive Garden
Worcester, MA
05.2022 - 08.2022
- Processed online, phone, and in-person orders, ensuring accuracy and timely fulfillment.
- Provided exceptional customer service, addressing guest concerns, and enhancing their takeout experience.
- Managed cash and credit card transactions, maintaining accuracy and accountability.
- Coordinated with kitchen staff to ensure efficient food preparation and packaging.
- Maintained a clean and organized to-go station to ensure smooth operations.
- Handled high-volume orders efficiently during peak hours, demonstrating strong multitasking skills.
Warehouse fulfillment
Amazon
Worcester, MA, US
01.2023 - 01.2024
- Picked, packed, and processed customer orders with high accuracy and efficiency
- Used RF scanners to track inventory, verify shipments, and ensure correct order fulfillment
- Sorted and organized packages for shipment based on delivery routes and priority levels
- Worked in a fast-paced warehouse environment, meeting strict productivity and quality targets
- Maintained warehouse safety protocols, ensuring compliance with Amazon's operational standards
- Maintained a 94 % accuracy rate in order fulfillment, reducing returns and errors
- Consistently met or exceeded daily quotas for picking, packing, and sorting
- Recognized for speed, accuracy, and teamwork in a high-demand fulfillment center
Machine operator
Cardinal Health
Boylston, MA
04.2024 - 02.2025
- OSHA certified Operated an electric pallet jack (EPJ) and a cherry picker to transport and retrieve inventory efficiently.
- Used RF scanners to track and verify products for accurate order fulfillment.
- Picked, packed, and processed orders to meet daily quotas, and ensure timely shipments.
- Followed safety protocols while operating warehouse equipment and handling materials.
- Assisted in inventory management and stock replenishment to maintain efficiency.
- Consistently met or exceeded daily productivity goals for order fulfillment.
- Recognized for strong teamwork and efficiency in a fast-paced environment.
Education
High school degree -
Claremont Academy
Worcester, MA06.2022
Skills
- Customer Service
- POS Systems
- Cash Handling
- Food Preparation
- Inventory Management
- Fluent Spanish and English
- Time Management
- Team Collaboration
- Adaptability
- Attention to Detail
- Problem Solving
- Machine operator
- Reliable
Timeline
Machine operator
Cardinal Health
04.2024 - 02.2025
Warehouse fulfillment
Amazon
01.2023 - 01.2024
Team Member
KFC
10.2022 - 05.2023
To Go Specialist
Olive Garden
05.2022 - 08.2022
Sandwich Artist
Subway
10.2021 - 01.2022
High school degree -
Claremont Academy