ELI MONTEIRO
Roxbury,MA
Summary
Dependable Mailroom Supervisor offering four years of expertise in mailing letters and packages to recipients all over world. Highly attuned to customers' varying needs with success in achieving sales and customer satisfaction targets. Skilled in managing fluctuating workloads in production-driven settings. For approximately one year I was the intern Site Supervisor at my current employer.
Overview
11
11
years of professional experience
Work History
Mail Room Supervisor / Site Supervisor
IST Management
04.2022 - Current
- Promoted from Regional Star to Site Supervisor within a year
- Manage parking assignments for RELX employees.
- Supported the hiring process, participating in interviews and helping select qualified candidates who fit well with the existing team culture.
- Verified proper distribution of incoming mail to correct individuals and departments.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
Owner /Professional Photographer
Eli Monteiro Photography
04.2016 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Captured captivating images for marketing campaigns, boosting brand visibility and engagement.
- Digitally edited photos to enhance appearance.
Regional Star
IST Management
10.2021 - 04.2022
- Covered multiple sites contracted by IST Management
- Learned various tasks and procedures in a short period.
- Built strong relationships with parents, maintaining open lines of communication regarding athlete progress and expectations.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
City Carrier Assistant
United States Postal Service
10.2020 - 10.2021
- Provided additional support to other Carriers and City Carrier Assistants across multiple locations
- Worked in various weather conditions.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
Print Technician
Office Depot / Office Max
05.2013 - 10.2020
- Managed and completed multiple print orders from walk-in, email, and online orders in a timely manner
- Upsold services and high-grade quality paper for maximum customer satisfaction
- Advised customers on formatting, scaling, and resolution, utilizing graphic design knowledge.
- Managed multiple projects simultaneously while maintaining attention to detail and meeting strict deadlines.
- Developed strong relationships with clients through active listening, clear communication, and understanding their specific needs.
Education
Visual Communication in Graphic Design -
Gibbs College of Boston
Boston, MA01.2015
High School Diploma -
Roxbury Public Schools
Roxbury, MA06.2003
Skills
- Team Supervision
- Site coordination
- Site Safety
- Compliance Monitoring
- Project Oversight
- Facility Inspection
- Customer Service
- Facility maintenance support
- Facility policies and procedures
Timeline
Mail Room Supervisor / Site Supervisor
IST Management
04.2022 - Current
Regional Star
IST Management
10.2021 - 04.2022
City Carrier Assistant
United States Postal Service
10.2020 - 10.2021
Owner /Professional Photographer
Eli Monteiro Photography
04.2016 - Current
Print Technician
Office Depot / Office Max
05.2013 - 10.2020
Visual Communication in Graphic Design -
Gibbs College of Boston
High School Diploma -
Roxbury Public Schools
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