Eli Ncho
Apple Inc.
Austin,TX
14
Years of experience
1
CKA: Certified Kubernetes Administrator
1
Oracle Cloud Infrastructure
IT professional with a B.S. and M.S. in Information Technology Management, 4 years of Apple technical support experience, and 14 years of U.S. Navy service (active and reserve). Delivered 7,680+ one-on-one sessions covering device setup, troubleshooting, and user training. Hands-on with Linux, Windows, networking, ticketing systems, and cloud infrastructure, and holds the Oracle Cloud Infrastructure DevOps Professional certification. Completing CompTIA A+, Network+, and Security+ training with a focus on cybersecurity. Seeking a help desk, systems administration, or data center role.
Work History
Online Personal Specialist
4 Years- Conducted personalized setup and system orientation for multi-device environments (iOS, macOS, iPadOS, watchOS).
- Performed triage and front-line troubleshooting for software errors, account synchronization, and initial hardware diagnostics.
- Educated clients on operational best practices, security configurations, and advanced features to reduce recurring support tickets.
Aviation Mechanic
5 Years 11 Months- Inspected airframe, engines, and flight control systems for airworthiness compliance
- Troubleshot mechanical discrepancies using schematics, manuals, and maintenance documentation
- Performed scheduled and unscheduled maintenance on hydraulic, pneumatic, and electrical systems
Aviation Boatswain’s Mate (Handling) (ABH)
7 Years 11 Months- Operated and maintained aircraft launch and recovery equipment aboard aircraft carriers.
- Supervised and trained junior personnel in aircraft handling, safety protocols, and deck operations.
- Conducted inspections and coordinated complex flight operations under high-pressure conditions.
- Maintained strict adherence to operational safety standards.
- Recognized for leadership and training contributions.
Education
Master of Science - Information Technology Management
Bachelor of Science - Information Technology Management
Skills
Operating System - Linux | Windows
AWS (Amazon Web Service)
CI/CD Pipeline Development
Python and Bash Shell Script.
Troubleshooting & Production Support
Artifact Repository - JFrog | Nexus
Git
GitHub Actions
Jenkins
SonarQube
Ansible
Maven
Monitoring - Splunk | Prometheus & Grafana
Software Development Lifecycle (SDLC)
Agile Methodologies
Terraform
Kubernetes
Amazon Elastic Kubernetes Service (EKS)
Docker.
Timeline
Online Personal Specialist
Apple Inc.
02.2020 - 02.2024Read More
Aviation Mechanic
US Navy Reserves
03.2018 - 02.2024Read More
Aviation Boatswain’s Mate (Handling) (ABH)
US Navy Active Duty
04.2010 - 03.2018Read More
American Military University
Master of Science from Information Technology Management
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American Military University
Bachelor of Science from Information Technology Management
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