Eli Pollack
Broomfield,CO
Summary
Brand creator and champion for the melodic death metal band When Darkness Falls since 2015. Strong recognition that a brand goes beyond the original musical compositions and requires a strong social media presence. Creation and management of Facebook, Instagram, Spotify, TikTok, Bandcamp, and Website, including a focus on emerging trends. Merchandise sales and design experience including commissioning and adapting artwork using graphic design techniques. Looking to find a part-time position to supplement career as a musician and utilize social media proficiencies and experience.
Overview
4
4
years of professional experience
Work History
Digital Associate
McDonald's Restaurant
10.2022 - 07.2023
- Rolled out launch of new Corporate Digital Strategy to Franchise, including championing newly created Digital Associate role and providing training to other associates in digital experience.
- Expert with McDonald's mobile application.
- Expert customer service.
- Increased usage of mobile app and kiosk in store to reach targets.
Customer Care Representative
Deckers Brands
11.2019 - 03.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information, including US Postal Service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Skills
- Experience running Google, YouTube, Facebook, and Spotify promotional campaigns
- Creation and upkeep of website and merchandise store using Wix and Bandcamp
- Graphic design including creation of logos and promotional flyers Proficiency in Adobe Photoshop
- Coordination with Agents, Promoters, Venue Owners, and Bands to book shows across the Midwest and Western United States
- Proficiency in Studio One to create, record, mix, and master audio
Timeline
Digital Associate
McDonald's Restaurant
10.2022 - 07.2023
Customer Care Representative
Deckers Brands
11.2019 - 03.2020
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