Eli Shelly
Lake Worth
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Service Advisor
Mercedes Benz of Palm Beach
West Palm Beach
02.2025 - Current
- Led customer consultations to identify automotive service needs and preferences.
- Coordinated service schedules to optimize technician productivity and customer satisfaction.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
DJ
Self Employed
Boca Raton, FL
01.2020 - Current
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
Loaner Car Supervisor
Mercedes Benz of Palm Beach
West Palm Beach, FL
04.2024 - 02.2025
- Supervised daily operations to ensure compliance with quality standards and customer satisfaction.
- Implemented training programs for new staff to enhance skills and promote team cohesion.
- Streamlined workflow processes, resulting in improved efficiency and reduced operational delays.
- Coordinated inventory management, ensuring optimal stock levels and timely replenishment of parts.
- Oversaw service department performance metrics, driving initiatives to enhance service delivery outcomes.
Service Coordinator
Mercedes Benz Palm Beach
West Palm Beach, FL
09.2023 - 04.2024
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Assisted clients in setting up service appointments
- Scheduled pick up and delivery of vehicles
Restaurant Manager
Max's Grille
Boca Raton, FL
01.2015 - 09.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Waiter
Maxs Grille
Boca Raton, FL
01.2015 - 09.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Store Manager
Vapor Shark
Boca Raton, FL
08.2015 - 10.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Bartender
Uncle Julio's Restaurant
Boca Raton, FL
10.2013 - 01.2015
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
High School Diploma -
Boca Raton Community High School
Boca Raton, FL05-2014
Skills
- Store Merchandise Stocking
- Attentive Service
- Maintaining Clean Work Areas
- Reading Comprehension
- Hospitality Management
- Reconciling Cash Drawers
- POS System Operations
- Item Promotion
- Policy Implementation
- Performing Needs Assessments
- Cue Management
- Audio Systems
- Computer skills
- Customer service
- Multitasking and organization
Timeline
Service Advisor
Mercedes Benz of Palm Beach
02.2025 - Current
Loaner Car Supervisor
Mercedes Benz of Palm Beach
04.2024 - 02.2025
Service Coordinator
Mercedes Benz Palm Beach
09.2023 - 04.2024
DJ
Self Employed
01.2020 - Current
Store Manager
Vapor Shark
08.2015 - 10.2018
Restaurant Manager
Max's Grille
01.2015 - 09.2023
Restaurant Waiter
Maxs Grille
01.2015 - 09.2023
Bartender
Uncle Julio's Restaurant
10.2013 - 01.2015
High School Diploma -
Boca Raton Community High School