Eli Verme
Kirkland,United States
Summary
Strong commitment to delivering exceptional customer service and maintaining high standards. Proven ability to drive sales, manage inventory, and support team collaboration. Skilled in communication, problem-solving, and adapting to changing needs to ensure operational efficiency and overall satisfaction. Reliable with a positive attitude and proactive approach to achieving goals.
Overview
9
9
years of professional experience
Work History
Hilti Store Representative
Hilti
12.2023 - Current
- Assisted customers with product knowledge to best assist them in fulfilling their needs present/future.
- Collaborated with team members to achieve store goals and improve operational workflows.
- Managed inventory, researching and adjusting when necessary.
- Assisted in training new hires, helping them become proficient in store policies, procedures, and product knowledge.
- Worked with our Field Team to provide a all encompassing partnership with our customers.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized interactions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Youth/Adult Instruction
Vertical World
01.2022 - Current
- Educate participants (ages 3+) in the safety, technique, and skills involved in rock climbing
- Collaborate with co-instructors to maintain a well-functioning class of varying size and levels of experience
- Risk management, prevention, and response to any incidents that may occur
Youth Programs Coordinator
Vertical World
01.2022 - 12.2023
- Manage employees and schedule
- Create and implement class structure
- Work jointly with Coordinators at all locations to better/create offerings
Front Desk
Vertical World
01.2022 - 12.2023
- Provided quality customer service and hospitality
- Familiarity with all gym offerings
- Proficient in according computer systems
Cook
Panda Express
10.2020 - 07.2021
- Prepare and cook food according to Panda Express recipes, standards, and procedures
- Maintain and order stock of goods
- Fast and quality customer service
- Managed and worked in a team to operate at peak efficiency
Lifeguard
Kingsgate 1&2 Pool
05.2016 - 07.2018
- Identified and responded to any situation varying from high to low severity
- Adhered strictly to emergency action plans.
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
- Collaborated closely with team to identify issues and quickest methods for remediation.
Education
No Degree - Business
Cascadia Community College
Bothell, WAHigh School Diploma - undefined
Juanita High School
Kirkland, WA06.2020
Skills
- Customer engagement
- Problem-solving
- Multitasking and organization
- Account management
- Teamwork and collaboration
- Relationship building and management
- Adaptability
Timeline
Hilti Store Representative
Hilti
12.2023 - Current
Youth Programs Coordinator
Vertical World
01.2022 - 12.2023
Youth/Adult Instruction
Vertical World
01.2022 - Current
Front Desk
Vertical World
01.2022 - 12.2023
Cook
Panda Express
10.2020 - 07.2021
Lifeguard
Kingsgate 1&2 Pool
05.2016 - 07.2018
High School Diploma - undefined
Juanita High School
No Degree - Business
Cascadia Community College