Kyle Brooks
Crystal Lake,IL
Summary
Dedicated professional with a proven track record, excelling in customer engagement and problem-solving. Skilled in cash handling and fostering professional relationships, I significantly enhanced customer satisfaction and safety standards. My goal-oriented approach and multitasking abilities drive efficiency and positive outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Store Representative
Serv-U-Success
10.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Consistently adhered to company uniform guidelines while promoting brand identity during every interaction with customers.
- Ensured safety standards were met by keeping aisles clear of obstructions and promptly addressing any hazards encountered on the sales floor.
- Maintained open lines of communication with supervisors regarding store performance, challenges faced, and suggestions for improvement.
Administrative Assistant
State of Wisconsin
01.2017 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Political Science -
University of Wisconsin-Whitewater
Whitewater12.2016
Skills
- Reliability and punctuality
- Customer engagement
- Goal-oriented mindset
- Cash handling proficiency
- Customer service
- Problem-solving
- Multitasking and organization
Timeline
Store Representative
Serv-U-Success
10.2022 - Current
Administrative Assistant
State of Wisconsin
01.2017 - 01.2021
Political Science -
University of Wisconsin-Whitewater
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