Eli Walker
Odessa,FL
Summary
As someone who has worked in customer service for the past 9.5 years, the foremost goal has been to provide the highest level of service to patrons in whatever work setting it may be. At whichever company or corporation it may be, it is of utmost importance to strive to give customers the satisfaction deserved in order to keep continued business and recommendations in the future. Maintaining core values is essential to getting the job done right, and performing at the bare minimum is unacceptable.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Representative
Homes By WestBay
09.2023 - Current
- Enhanced customer satisfaction by identifying and resolving product defects in a timely manner.
- Collaborated with cross-functional trades and vendor teams to address quality issues and implement corrective actions.
- Managed multiple projects simultaneously, ensuring timely completion of tasks and deliverables.
- Collaborated with cross-functional teams to address quality issues and implement corrective actions.
Customer Care Associate
Meritage Homes
04.2022 - 09.2023
- Respond to homeowner case requests in timely manner to ensure home is properly taken care of
- Contact Trade partners/vendors with purpose of scheduling with homeowners for subsequent property repairs
- Performed Quality Assurance assessments of properties prior to homeowner walkthrough/closing of home
- Manage Case requests through Construction and CRM programs to ensure documentation of info and increased timely assignment/appointment of vendors.
Customer Relations Specialist
Lennar Homes
02.2020 - 06.2021
- Respond to emergency calls and assign trade partners when necessary
- Contact homeowners and inspect areas of concern in timely manner in order to make proper assessment and expedite processing time.
- Perform new home demonstrations, post closing, and discovery visits to record extent of damages and condition of home.
- Monitor trade activities and coordination for subsequent repairs to complete in agreed-upon timeframe.
Customer Service Staff
Publix Supermarkets
10.2015 - 05.2020
- Ensures all cash handling procedures are done in accordance to policy
- Complete transactions accurately and efficiently in order to increase company effectiveness and standards
- Respond to customers needs and concerns in fair and timely manner
- Maintain work environment through observation and cleanup.
Quadrant Coordinator
Manheim/Cox Automotive
08.2017 - 01.2020
- Initiated improvements in quadrant management systems, leading to increased efficiency in daily operations.
- Streamlined quadrant coordination processes by implementing effective communication and organizational strategies.
- Monitor progression of vehicle transport throughout lot locations and provide incremental updates to relocation crews.
- Average daily processing and assessment of over 1000 units
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa12.2018
Skills
- Call Monitoring
- Performance Evaluation
- Quality Assurance
- Quality Improvement Efforts
- Problem-solving
Skills Certifications
- Proficient in Microsoft Office Excel, Word, Access, PowerPoint software.
- Newstar
- SalesForce
- BuildPro/Hyphen-Solutions Software
- Human resources and customer service skills supplemented by Psychology, Sociology Courses
- Health and Mindfulness Certificate
Relevant Courses
- CGS2100 Computers in Business
- ISM3011 Information Systems in Organizations
- EXP4680C Cognitive Psychology
- DEP4053 Developmental Psychology
- CLP 4314 Health Psychology
Certification
- Licensed Health Insurance Producer - 11/2021-Present
- Osha-10 (Construction)
- Mindfulness & Awareness Certification
Timeline
Quality Assurance Representative
Homes By WestBay
09.2023 - Current
Customer Care Associate
Meritage Homes
04.2022 - 09.2023
Customer Relations Specialist
Lennar Homes
02.2020 - 06.2021
Quadrant Coordinator
Manheim/Cox Automotive
08.2017 - 01.2020
Customer Service Staff
Publix Supermarkets
10.2015 - 05.2020
Bachelor of Arts - Psychology
University of South Florida
Similar Profiles
Merrill MartinMerrill Martin
Construction Manager at Homes By WestBayConstruction Manager at Homes By WestBay
Shane RoweShane Rowe
Project Manager at John Cannon HomesProject Manager at John Cannon Homes
Douglas FurnariDouglas Furnari
Construction Manager at Kolter HomesConstruction Manager at Kolter Homes
Scott UprightScott Upright
Associate Dentist at Dr. Dale StoneAssociate Dentist at Dr. Dale Stone
Nashlyn cuellarNashlyn cuellar
Babysitter at N/ABabysitter at N/A