Danielle Moore
Covington,GA
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Overview
18
18
years of professional experience
Work History
Quality Assurance Representative
Alorica
08.2020 - Current
- Reviewed customer feedback to identify potential quality issues.
- Performed inspections of incoming materials, products and services for compliance with established standards.
- Conducted process audits to verify that production processes are being followed correctly.
- Participated in cross-functional teams to develop solutions to complex problems.
- Identified areas of improvement in existing quality assurance procedures.
- Provided training on Quality Assurance principles and practices as required.
- Participated in scheduled quality assurance team meetings and presented reports and findings to facilitate improvements.
- Maintained quality assurance procedure documentation.
- Participated in calibration sessions with stakeholders to promote consistent alignment on policies and processes.
Medical Records Specialist
Peachtree Park Pediatrics
11.2005 - 08.2020
- Reviewed medical records to ensure accuracy and completeness.
- Collected, filed, scanned, and retrieved confidential patient information.
- Identified discrepancies between paper and electronic records.
- Conducted quality assurance audits of medical records for compliance with state regulations.
- Assisted with building EMR System for billing, patient satisfaction, and scheduling
- Performed data entry into electronic health record systems.
- assisted front office with appointment scheduling on a multi-line phone system
Education
Bachelor of Arts - General Studies
Clayton State University
Morrow, GA05.2012
Associate of Science -
Georgia Perimeter College
Clarkston, GA12.2008
Skills
- Call Monitoring Feedback
- Quality Improvement Initiatives
- Mentoring and Guidance
- Management Collaboration
- Performance Assessment
- Call Monitoring
- Quality Assurance
- Materials Inspection
Timeline
Quality Assurance Representative
Alorica
08.2020 - Current
Medical Records Specialist
Peachtree Park Pediatrics
11.2005 - 08.2020
Bachelor of Arts - General Studies
Clayton State University
Associate of Science -
Georgia Perimeter College