India Williams
Summary
Motivated retail professional skilled in processing transactions and merchandising products. Satisfy customers with exceptional service every day. Back up team members and always take on extra work. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Quality Assurance Complaints
Foundever
11.2023 - Current
- Conducted risk assessments to identify and mitigate potential quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Monitored staff organization and suggested improvements to daily functionality.
Complaint Resolution Specialist
Foundever
09.2023 - 11.2023
- Investigating claims and analyzing supporting documents to resolve complaints.
- Research and resolve customer complaints received by phone, mail, email, fax, and social media.
- Provide members with accurate and appropriate information to answer questions, troubleshoot issues, and resolve member complaints.
Customer Service Representative
Foundever
06.2022 - 09.2023
- Provide customers with the best solution possible
- Communicate thoroughly with customers to make sure they have a good understanding
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Care Provider
Comfort Keepers
04.2022 - 06.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Stower/Problem Solver
Amazon Warehouse
09.2021 - 02.2022
- Place items in bin with enough space
- Make sure aisle was clean
- Utilized problem-solving skills to reduce or eliminate company expenses.
Cashier/Customer Service
US Wings & Deli
08.2020 - 09.2021
- Maintained cleanliness and presentation of storefront, cleared clutter, and restocked utensils
- Cleaned and organized dining areas and replenished condiments stations, ice machines, and napkins
- Met customer service goals and exceeded customer expectations.
Cashier
Zaxby's
07.2020 - 08.2020
- Prepared specialty drinks such as milkshakes, frozen drinks, and desserts using purpose-built machinery
- Maintained highly professional and clean facilities, including dining area, kitchen, and restrooms
- Took orders and processed payments by operating touch screen terminals.
- Greeted customers entering store and responded promptly to customer needs.
Cashier/Customer Service
Burger King
07.2019 - 10.2019
- Contributed to positive restaurant reputation by greeting and serving customers with professionalism
- Maintained professional restaurant appearance by handling cleanliness and overall presentation of work areas
- Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers
Education
High School Diploma -
Sumter High School
06.2021
Skills
- Customer service, Communication skills, Food service
- Quality Improvement Initiatives
- Customer Inquiries
- Document Quality
- Call Monitoring Feedback
- Quality Assurance
Timeline
Quality Assurance Complaints
Foundever
11.2023 - Current
Complaint Resolution Specialist
Foundever
09.2023 - 11.2023
Customer Service Representative
Foundever
06.2022 - 09.2023
Care Provider
Comfort Keepers
04.2022 - 06.2022
Stower/Problem Solver
Amazon Warehouse
09.2021 - 02.2022
Cashier/Customer Service
US Wings & Deli
08.2020 - 09.2021
Cashier
Zaxby's
07.2020 - 08.2020
Cashier/Customer Service
Burger King
07.2019 - 10.2019
High School Diploma -
Sumter High School
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