Sebin Jacob Easo
Philadelphia,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Quality Assurance Complaints Assurance
KVK-TECH
Newtown, PA
10.2021 - Current
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected outbound shipments and conducted random sampling of product quality.
- Inspected products with accuracy, reporting problems or defects quickly.
- Identified defects during cyclical checks.
- Update Retain sample inventory and finish Retain inventory sample.
- Receive and inspect Labels for product packaging.
- Review complaints and initiate and obtain all necessary information from complainant/reporters.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Conducted thorough investigations to ensure compliance with regulatory standards.
- Collected and analyzed evidence to support case resolutions.
- Organized and maintained files of all investigative activities.
- Managed customer complaints through detailed investigation and resolution processes.
- Developed and maintained comprehensive documentation of complaint resolutions.
- Implemented streamlined processes for tracking complaint status and response times.
- Investigated customer complaints and worked with internal departments to resolve issues.
- Developed corrective action plans to address recurring customer service issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- File notification to Food and Drug Administration as needed based on the requirements.
Assistant Store Manager
Rite Aid
Philadelphia, PA
06.2017 - 04.2022
- Started working as a cashier and got promoted to a Shift Supervisor and now working as Assistant Manager
- Duties for this position are to Provide customer service by assisting with their shopping needs which include responding to their complaints with a sense of urgency to see to their resolution
- Merchandising of Planogram within the seasonal department, endcaps, displays, wings, etc
- Handling store cash, preparing deposits and reconciling cash register drawers, and ordering changes from the bank as directed by the store manager are some other duties.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Front End Associate
Acme Supermarkets
Philadelphaia, PA
08.2016 - 11.2016
- Collect carts from parking lot.
- Collect trash.
- Help customers with their needs.
Warehouse Associate
Burlington coat factory
Burlington, NJ
06.2016 - 08.2016
- Worked in the price tagging section and then moved to a different section called put let where you sort merchandise as per order from stores.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Worked safely around moving machinery.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
Warehouse Associate
Marshalls
Philadelphia, PA
05.2016 - 05.2016
- Worked in the shipping department, need to arrange boxes with merchandise inside the truck for shipment.
- Wrapped pallets in shrink wrap prior to loading.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Education
Certificate - HemoDialysis Techician
Delaware County Community College
Media, PA 10.2018 - 01.2019
Diploma -
George Washington High School
PhiladelphiaSkills
- Critical Thinking
- Time Management
- Testing Data Documentation
- Inspection and Testing Reports
- Operations Monitoring
- OSHA Compliance
- Good Manufacturing Practices
- Quantity Verification
- Quality assurance
- Documentation management
- Process improvement
- Team collaboration
- Cross-functional teamwork
- Data analysis
- Effective communication
- Problem solving
- Attention to detail
- Data management
- Multitasking
- Active listening
Timeline
Quality Assurance Complaints Assurance
KVK-TECH
10.2021 - Current
Certificate - HemoDialysis Techician
Delaware County Community College
10.2018 - 01.2019
Assistant Store Manager
Rite Aid
06.2017 - 04.2022
Front End Associate
Acme Supermarkets
08.2016 - 11.2016
Warehouse Associate
Burlington coat factory
06.2016 - 08.2016
Warehouse Associate
Marshalls
05.2016 - 05.2016
Diploma -
George Washington High School