Amanda Gonzales
Albuquerque,New Mexico
Summary
Organized and dependable candidate, Am first an outstanding and PED certified educator with years of experience in early childhood education. Have an extensive background working transportation as a driver for New Mexico School for the blind and visually impaired, a state/government funded institution. Next a very ambitious quality analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality for state funded and government projects to include wildlife. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects and provide coaching. Reliable and efficient with equipment and software programs such as, Chrome, VOXCO, Office, Call Miner, Citrix. Desperately seeking a career change.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Assurance Monitor
NORC At The University Of Chicago
01.2021 - Current
- Addressed non-conformance issues, to correct errors.
- Edited, proofed and critiqued internal documents to improve clarity within systems databases.
- Created and revised procedures, checklists and job aids to reduce errors.
- Defined and implemented quality initiatives to reduce risk and improve performance for telephone support operations.
- Monitored Telephone and support operations to proactively assess and address quality issues in timely manner of 15-20 minutes per case
- Analyzed quality and performance data to support operational decision-making and provide quality feedback for telephone support operations.
- Created and collaborated in implementation and maintenance of data collection for state and government agencies.
- Consulted manuals and process documents to investigate malfunctions for escalated recordings of 75 calls monthly working part-time
Educational Assistant
New Mexico School F/t Blind And Visually Impaired
07.2011 - Current
- Tailored lesson plans for several students per class with all diverse emotional and cognitive disabilities to support visual needs.
- Provided support for Orientation and Mobility to assist students with low vision and or blindness to adapt and explore independently uneven terrain or structures.
- Reported on student progress, behavior, and social skills to TSVI or Instructional lead teacher.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support TSVI.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Partnered with TSVI to plan and implement lessons following school's curriculum, goals, and objectives.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Monitored students on field trips, and group movement activities to keep safety protocols in public and outdoor settings
- Collated classroom materials to help teachers prepare for pre-braille instruction and sensory activities.
Driver/Outreach Assistant
New Mexico School F/t Blind And Visually Impaired
09.2009 - 05.2011
- Transported or accompanied TSVI or students throughout state to and from their home residence to main campus in safe and timely manner.
- Developed strong communication and organizational skills through working on group projects for VI students.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines for activity requests and purchase orders for Outreach services.
- Collaborated with Outreach department to expand services and low vision resources for VI students.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
No Degree - Pre-nursing Studies
Central New Mexico Community College
Albuquerque, NM05.2025
Skills
- Data Collation
- First Aid and CPR Certified
- Scoring Standards
- Microsoft Office
- Dedicated Team Player
- Strong Problem Solver
- Call Monitoring Feedback
- Data Analysis
- Performance Assessment
- QC Investigations
- Monitoring Data Quality
- State Certification and Accreditation
- Group Classes
- Technical and Computer Proficiency
Certification
- Licensed -PED educator level 3
- First aid and CPR certified
outdoors, camping, hiking, fishing, plant life, gardening, beadwork, travel
I grew up in Oklahoma, and enjoyed camping and fishing for cat fish and large mouth bass in the Wichita mountains, Lake Elsworth, Lake Altus, and Lake Texoma. I have lived in NM most of my adult life and continued to enjoy trout fishing and camping all over the state to include the Lincoln mountains, Jemez, Navajo Lake, Rio Chama, Red River and parts of Colorado. I also enjoy hiking and am an avid gardener at home. Succulents are a favorite because they are very invasive and thrive with reduced watering. In my free time I like to restore old furniture such as antique desks, chairs and stain them for a more rustic look. I also enjoy bead work and making jewelry.
Timeline
Quality Assurance Monitor
NORC At The University Of Chicago
01.2021 - Current
Educational Assistant
New Mexico School F/t Blind And Visually Impaired
07.2011 - Current
Driver/Outreach Assistant
New Mexico School F/t Blind And Visually Impaired
09.2009 - 05.2011
No Degree - Pre-nursing Studies
Central New Mexico Community College