Alissa Garrigo
New York,USA
Summary
Leader with managerial experience developing a productive staff Fluent in both English and Spanish, Excellent communication, organizational, and management skills Familiar with medical office procedures and systems such as IDX, scheduling, referrals, and HIPPA laws Advanced in Salesforce, Azure, Oracle, SharePoint, Microsoft deluxe and Suite, etc.
Overview
15
15
years of professional experience
Work History
Quality Assurance Monitor
HRA/ Adult Protective Services HDC
03.2022 - Current
- Monitor and report the quality and efficiency of the HDC contractor’s cases (cleaners, exterminator’s, etc.)
- Review and approve Invoices from the HDC contractor’s cases
- Process ticket numbers for scheduling of HDC cases
- Review work order cases with Caseworkers and Liaison
- Reporting on the cases
- Interact with Mental Health Clients, Senior and Elderly, HASA and JASA, etc
Income Support Specialist
Community Service Society, New York, NY
New York, NY
08.2021 - Current
- Assist clients with eviction prevention, snap, Medicaid
- Assist clients in financial crisis with groceries, Metro cards and other resources needed
- Utilize sponsored funds for clients in need (DHS, EFSP, private funders)
- Intake Interview/ customer service information on Clients
- Referrals to resource services outside of our agency (dress for success, credit repair, etc.)
Enumerator (Temporary)
U.S. Census Bureau, New York, NY
New York, NY
04.2010 - 12.2021
- Collected confidential information to achieve accurate statistics
- Addressed inquiries and explained benefits of the survey
- Adhered to rules and regulations in compiling information
Senior Operations Administrator
Single Stop
NY, NY
10.2018 - 08.2021
- Assist teams in planning, prioritizing, and executing day-to-day and long-term activities and responsibilities including meeting preparation and special project and event support
- Update and monitor the organization budgets (channel, grant, government, corporate overall)
- This will include coordinating with the corporate finance teams to process payments and track against budgets, invoice vendors and record payments received
- Support the development of tools and processes for managing Executive team finances
- Supports quarterly preparation for the board meeting, including all board materials (board book and presentation)
- Coordinates and manages special projects related to the teams (NYC and Out of State) and other Executive Administrative operations as assigned
- Coordinate, review, and modify the development and execution of organization contracts and grant agreements
- This will include coordinating appropriate signatures and entering data into appropriate programs to be saved
- Oversees time and attendance, approving time in oracle
- Coordinates administrative duties with Home Care (floor partner), Women Health Services (floor partner), including mail delivery to and from corporate head office, delivering mail, and telephone inquiries
- Supports the Coordination of communications between the Community Networks, Government Programs, and Operations team, and other organization staff for Snap and Health Benefits (customer service and intake)
- Point of contact for potential partners in the Government and Community Based Organization sectors (Snap and Health Care Benefits) coordinate amongst the team on follow-up activities
- Participates in the planning and coordinating of special events, attends special events for office representation, and communicates with partners on all levels for various operations
- Represents the team to external constituencies as necessary, and special events
- Manages and approves ordering and purchasing activities for the NYC office and the Out of State team including but not limited to, office supplies, catering for meetings, and executive credit card purchases
- Risk Management and Compliance, EEO Diversity
Managing Dep. Director’s Assistant/Program Admin of Infrastructure/Project Coordinator
NYS Governor’s Office
NY, NY
01.2014 - 01.2019
- PA Match Closeout Specialist
- Assist in Stand Alone and Local Government projects
- Public Assistance Match and Hazard Mitigation Grant Project Program
- Rebuild by Design, Living with the Bay and NOAA Fisheries
- Assisted in handling programs with Community Development Block Grant Funds
- Handle minimal monitoring and compliance, risk management, Elations systems, underwriting and award letters, Intelligants, document retrieval information for our programs in which our agency match reimbursements from other federal government programs
- EEO and Diversity, Risk Management and Compliance
Exec Admin to COO (Melvin Galloway) Dep. Dir of Infra Operations & Mang. Dir. of Small Bus. (Margaret Egiziaco)
10.2013 - 01.2014
- Maintain Calendars and daily schedules for Several Executive / Senior Staff
- General Admin duties
- Arrange travel, meetings, daily office duties and ensure accurate information is shared with our team
- Oversee11 File clerks,9 direct reports, review resumes, and conduct interviews for prospective candidates
- Approve timesheets, time and attendance, etc
- Assist Applicants with receiving funding for their homes and small businesses
- Promoted
Executive Assistant
Hostos Community College
Bronx, NY
04.2012 - 12.2013
- Improve office communication by maintaining a consistent flow of information online and offline
- Maintain a warm and pleasant office environment by graciously greeting visitors and addressing their needs
- Screen, prepare, and/or revise memos and reports before forwarding them to the appropriate department for review
- Execute daily office duties including faxing/filing documents, handling a multiline telephone system, and updating the calendar for the Office of the President
- Ensure accurate information is shared by manually inputting mail logs into the database
- Prepare and arrange catering for all functions
Education
Certificate of Completion (CAPMP) - undefined
Technical Institute of America
General Courses, Liberal Arts
City College of New York / CUNY
New York, NYSkills
- Data analysis
- Performance tracking
- System oversight
- Quality assurance
- Process evaluation
- Compliance verification
- Operational reporting
- Risk management
- Incident management
- Infrastructure management
- Maintenance scheduling
Timeline
Quality Assurance Monitor
HRA/ Adult Protective Services HDC
03.2022 - Current
Income Support Specialist
Community Service Society, New York, NY
08.2021 - Current
Senior Operations Administrator
Single Stop
10.2018 - 08.2021
Managing Dep. Director’s Assistant/Program Admin of Infrastructure/Project Coordinator
NYS Governor’s Office
01.2014 - 01.2019
Exec Admin to COO (Melvin Galloway) Dep. Dir of Infra Operations & Mang. Dir. of Small Bus. (Margaret Egiziaco)
10.2013 - 01.2014
Executive Assistant
Hostos Community College
04.2012 - 12.2013
Enumerator (Temporary)
U.S. Census Bureau, New York, NY
04.2010 - 12.2021
Certificate of Completion (CAPMP) - undefined
Technical Institute of America
General Courses, Liberal Arts
City College of New York / CUNY