ELI WILSON

A Crew Scheduling Coordinator,

Monitors turn times for crews and processes re-crews when a connection problem may occur.

Re-crews flights at Dispatch request due to either maintenance, weather, ATC delays, or some other reason which would cause further delays.

Crew Repo flights at Dispatch request.

Track Pilot and FA FAR 117 and 121 legalities and communicate with them about Max Wheals Up and Max Taxi

Monitor Cumulative Pilot FAR legal limits

Assist Crew Schedulers with problems or situations that need escalated.

Interpret Pilot and FA union contracts and provide and clarification to both Crew Schedulers and Crewmembers.

Insure all flying for the next 5 days is covered for both FAs and Pilots.

Fix Schedules that contain canceled flights.

Provide training to new Crew Schedulers and new Crew Scheduling Coordinators when needed.

Scheduled each proper gates for each flight, communicating between both Ramp Supervisor and Customer Service Manager as to best utilization of gates, and minimize movement of ramp crews and passengers.

Worked with both Envoy and Republic Maintenance to see which aircraft were needed at the hanger and which were not.

Supported ramp and gate with communicating with both Airport Ops as to power outages and inoperative facilities.

Point of contact at Columbus airport for American for maintenance( Republic, Envoy, STS (line MTX) dispatch (both Envoy, American, Republic, PSA, Piedmont, Skywest, and Air Wisconsin).

Point of contact for FBO Lane Aviation about fuel load and fuel changes either decided by Dispatch or at Pilots request.

Point of contact for US Customs and Border Control for Cancun flight in the winter months.

Coded all delays that happened during shift given by the Customer Service Manager.

Assist Ramp and cleaning crews with Search Documents and proper filing of paperwork.

Document fuel usage and fuel levels for ground service equipment. As well as out of service Ground Service Equipment.

• Started job as Insider with warm body expectations, after 3 years became General manager of the Circleville store.
• Responsible for scheduling store staff each week, while maintaining labor at 0% deviance.
• Responsible for ordering food for store twice a week, while not running out of product, but also keeping food at .05% or less deviance.
• Training new staff in making Great Pizzas, and not over-using product.
• Training staff on the kiosk computer system and the updating staff as to new coupons and deals that were offered.
• Hiring staff and advertising new positions when they were available.
• Ensuring good customer service was given by staff and resolving customer complaints
• Motivating Staff with rewards (in the form of food and money/gift cards).
• Giving constructive feedback to staff and when necessary letting go those that would not improve themselves to required standard.
• Ensuring store was open for all hours, typically resulting in a 50-70 hour work week for myself (average about 57 hours)
• Maintain store cleanliness for Corporate standards and local health laws.
• Ensure all expired food is disposed.