Summary
Work History
Education
Skills
Languages
Timeline
Generic
Elia Amezcua

Elia Amezcua

Pomona,CA

Summary

Dedicated Non-Emergency Medical Driver with a proven track record at Life Fleet, enhancing patient satisfaction through timely transport and effective communication. Skilled in defensive driving and patient care, I streamlined operations, reducing missed appointments and improving fuel efficiency. Committed to teamwork and delivering exceptional customer service in all interactions.

Work History

Non-Emergency Medical Driver

Life Fleet
  • Improved patient satisfaction by providing timely and safe transportation to medical appointments.
  • Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
  • Improved fuel efficiency through careful route planning and adherence to traffic laws, reducing overall operational costs for the organization.
  • Managed emergency situations calmly and efficiently, contacting appropriate personnel when necessary.
  • Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
  • Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.

Non Emergency Trainer

Life Fleet
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.

Non-Emergency Medical Driver

Primer
  • Improved patient satisfaction by providing timely and safe transportation to medical appointments.
  • Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
  • Improved fuel efficiency through careful route planning and adherence to traffic laws, reducing overall operational costs for the organization.
  • Managed emergency situations calmly and efficiently, contacting appropriate personnel when necessary.
  • Increased company''s reputation by consistently receiving positive feedback from both patients and healthcare providers.
  • Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
  • Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
  • Reduced missed appointment rates by consistently arriving on time and communicating effectively with healthcare providers.

Education

Associate Of Applied Business - Visual Communication

Al Colin’s
Tempe, AZ
06.1999

Skills

  • Defensive driving
  • Confidentiality compliance
  • Scheduling appointments
  • Vehicle inspection
  • Patient transport
  • Lifting techniques
  • Wheelchair assistance
  • Patient care
  • Critical thinking
  • Customer Service-oriented
  • Medical equipment operation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management

Languages

Spanish
Native or Bilingual

Timeline

Non-Emergency Medical Driver

Life Fleet

Non Emergency Trainer

Life Fleet

Non-Emergency Medical Driver

Primer

Associate Of Applied Business - Visual Communication

Al Colin’s

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Elia Amezcua