Elia Buelna Garcia
Hermosillo,Sonora
Summary
Service-focused professional skilled in analyzing and optimizing business operations. Strong background in problem-solving, data analysis, and process improvement. Known for collaborative approach and results-driven mindset, adaptable to evolving needs. Proficient in customer service management, data interpretation, and cross-functional teamwork.
Overview
6
6
years of professional experience
Work History
Accounts Service Analyst
Conduent / Pep Boys
Hermosillo Son
09.2023 - Current
- Analyzed service delivery metrics to identify areas for operational improvement.
- Collaborated with cross-functional teams to enhance customer satisfaction and streamline processes.
- Developed training materials for new team members, improving onboarding efficiency.
- Evaluated system performance and implemented enhancements to optimize service operations.
- Coordinated resolution of technical issues, ensuring timely support for clients and stakeholders.
- Improved customer satisfaction by addressing and resolving service issues promptly and professionally.
Intern and Administrative Assistant
Embryogen Hermosillo
Hermosillo
07.2022 - 07.2023
- Clients reception. Elaboration of administrative controls for patients' data management. Elaboration of detailed budgets for patients
- English - Spanish / Spanish - English translator (both speaking and writing)
- Patients’ entry to OR protocols.
- Assisted in developing operational workflows to enhance efficiency and productivity.
- Collaborated with team members to streamline project processes and improve communication.
- Facilitated training sessions for new interns, fostering a collaborative learning environment.
- Prepared detailed reports analyzing project outcomes and potential improvements.
Medical - Administrative Assistant
Embryogen Nogales
Nogales
05.2021 - 07.2022
- Clients reception. Use of FileMakerPro. Agenda Management.
- English - Spanish / Spanish - English translator (both speaking and writing)
- Managed patient scheduling and appointment coordination, ensuring efficient clinic operations.
- Processed patient records and insurance claims utilizing electronic health record systems.
- Assisted in training new administrative staff on office protocols and procedures.
- Developed and maintained filing systems for confidential medical documents.
- Streamlined front desk operations, improving patient check-in processes and reducing wait times.
- Collaborated with medical staff to optimize workflow and enhance patient care efficiency.
Customer care agent
Teleperformance
10.2020 - 05.2021
- Customer care agent as an outsourcing employee for the GRUBHUB company, home office job developed 100% in English.
Education
Business Management Engineer -
Instituto Tecnologico De Hermosillo
Hermosillo01-2022
Bachillerato - undefined
Universidad Binacional
01-2018
Skills
- English as a second language
- Speaking level: advanced Writing level: advanced
- Microsoft Office
- Minitab
- ProModel
- Application support
- Network troubleshooting
- Business analysis
- Administrative management
- Customer service and client relations
- Administrative data organization
- Budget preparation and documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Accounts Service Analyst
Conduent / Pep Boys
09.2023 - Current
Intern and Administrative Assistant
Embryogen Hermosillo
07.2022 - 07.2023
Medical - Administrative Assistant
Embryogen Nogales
05.2021 - 07.2022
Customer care agent
Teleperformance
10.2020 - 05.2021
Bachillerato - undefined
Universidad Binacional
Business Management Engineer -
Instituto Tecnologico De Hermosillo