ELIA SANDOVAL
San Antonio,USA
Summary
Experienced International Visitor Representative with over 29 years of experience in City of San Antonio Aviation Department. Excellent customer service face to face, professional seeking a management role. Skilled in training staff. Self-motivated with communication and computer capabilities. Improving customer satisfaction.
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
29
29
years of professional experience
Work History
International Visitor Representative
City of San Antonio Aviation
San Antonio, TX, USA
01.1996 - Current
- Greets and directs arriving international passengers as they enter the Federal Inspection Station area of the airport.
- Reviews federal forms as passengers deplane.
- Provide escort for official, diplomatic, and dignitaries, assist protocol officer with VIP welcomes.
- Provide assistance with the Global Entry Kiosk.
- Provide translation assistance to passengers upon request of CBP Officer.
- Provide information regarding airport facilities, ground transportation, tourist attractions and the city in general.
- Prepare the work schedule monthly for the International Visitor Rep.
- Prepare the monthly international flight arrivals schedule.
- Prepare the order of uniforms for the International Visitor Representative and office supplies.
- Ensure part-time International Visitor Representative is scheduled to stay on track for not exceeding 1000 hours worked per calendar year.
- Coordinate changes, as needed to the FIS area with the Port Director US Customs.
- Provide monthly international flight arrivals to Port Director US Customs and to COSA Maintenance Custodial Manager.
- Mentor and train newest members of International Visitor Representative Team.
- Coordinate Holiday Music Festival at the airport recruiting performances and schedule performances.
- Politely assisted customers in person and via telephone.
Receptionist
Fairchild General Aviation Fixed-Base Operator (FBO)
San Antonio, TX, USA
01.1995 - 01.1996
- Managing the front desk.
- First point of contact by greeting visitors.
- Answering and directing calls.
- Providing welcoming customer service, while also handling key administrative tasks like scheduling, mail processing, maintaining the reception area, and supporting office staff with general clerical duties to ensure smooth daily operations.
Ticket Agent
Aeromar Airline
San Antonio, TX, USA
01.1993 - 01.1995
- Providing customer service for travel.
- Selling tickets, processing reservations, cancellations, refunds.
- Assist customers with booking, modifying, or cancelling reservations.
- Check-in passengers, tagging luggage, assigning seats.
- Boarding verify identification, boarding passes and manage boarding queues at gates.
- Resolving issues like delays or cancellations flights.
- Ensuring passengers have a smooth experience by providing vital information and directions to the gates.
- Assisting special needs passengers.
- Making announcements and coordinating with pilot and flight attendants.
Customer Services Assist Bagger, General Merchandise Clerk and Overnight Stocker
H.E.B.
San Antonio, TX, USA
01.1991 - 01.1993
- Package groceries and help customers transport their purchases from store to their vehicles.
- Assists customers in locating products and answering products questions.
- Verify prices for customers.
- Stocks Shelves
- Refills Displays
Education
GED -
01.1993
Skills
- Bilingual Spanish
- Highly Dependable
- Excellent Customer Service
- Active listening
- Problem solving
- Communication skills
- Teamwork
- Multitasking
- Empathy
- Team management
- Quick learner
- Ability to deal with large groups of people on a regular basis
- Ability to be outgoing and friendly when greeting international visitors
- Knowledge or proper public contact
- Knowledge of different cultures, traditions, and protocols
- Customer relations
- Customer support
Languages
Spanish
Native or Bilingual
Timeline
International Visitor Representative - City of San Antonio Aviation
01.1996 - Current
Receptionist - Fairchild General Aviation Fixed-Base Operator (FBO)
01.1995 - 01.1996
Ticket Agent - Aeromar Airline
01.1993 - 01.1995
Customer Services Assist Bagger, General Merchandise Clerk and Overnight Stocker - H.E.B.
01.1991 - 01.1993
San Antonio College - GED,