Elia Zaragoza Mendez
Sebastopol,CA
Summary
Dedicated beverage server with a strong focus on customer service, cash handling, and order accuracy. Committed to enhancing guest experiences through effective communication and teamwork.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Beverage Server
Graton Resort & Casino
Rohnert Park
08.2020 - 08.2026
- Delivered beverages promptly to enhance guest experience and satisfaction.
- Provided exceptional customer service to guests throughout the gaming floor.
- Prepared and served hot and alcoholic beverages and soft drinks to guests.
- Operated POS systems for accurate order processing and payments.
- Collaborated with team members to streamline beverage service operations.
- Ensured compliance with alcoholic beverage control laws by monitoring guest consumption of alcohol.
- Maintained cleanliness of bar area, including countertops, shelves, glasses, utensils and equipment.
Food Server
East West Cafe
Sebastopol
01.2000 - 01.2020
- Delivered exceptional customer service by anticipating needs, promptly addressing requests, and following up to confirm satisfaction.
- Provided excellent customer service in a fast-paced café environment.
- Coordinated with kitchen staff to maintain efficient workflow during peak hours.
- Accurately recorded customer orders to facilitate timely meal preparation. from customers accurately and delivered to kitchen staff promptly.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Followed proper cash handling procedures when accepting payments from customers.
- Ensured that all restaurant safety guidelines were followed at all times.
Skills
- Beverage service
- Beverage preparation
- POS operation
- Alcohol compliance
- Cash handling
- Order management
- Health and safety
- Team collaboration
- Excellent customer service
- Effective communication
Certification
- Food Handler's Certifcation
- Responsible Beverage Service Certification
Timeline
Beverage Server
Graton Resort & Casino
08.2020 - 08.2026
Food Server
East West Cafe
01.2000 - 01.2020