- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Personal and architectural photography
Eliah Nolin
Hampton
Summary
Experienced with handling diverse customer inquiries and issues. Utilizes effective communication and problem-solving techniques to resolve concerns. Track record of maintaining high levels of customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Relations Specialist
Cornerstone Bank
Southbridge, MA
08.2025 - Current
- Perform a variety of transactions including processing deposits, withdrawals, payments, night drop bags, check cashing, and more complex inquiries
- Build trust with customers by identifying opportunities to deepen customer relationships and refer customers to appropriate team members
- Balance transactions and cash at the end of the day and participate in the branch settlement
- Assist in operational and administrative activities of the branch including opening, closing, balancing ATMs, mail deliveries and other customer inquiries
- Maintain updated product knowledge to assist customer with account openings
- Coordinate with different teams to ensure federal, state, and bank regulation and policy is followed
- Served as a liaison between technical support teams and customers to ensure timely problem resolution
Maintenance and Custodial Staff
Lebanon Public Schools
Lebanon, CT
01.2024 - 01.2025
- Maintained cleanliness and sanitation of school spaces
- Performed routine maintenance and repairs on school facilities
- Assisted with classroom setups and event preparations
- Responded promptly to custodial requests
- Ensured compliance with school safety protocols and aided in routine testing of school safety systems
Lead Register
Mackey’s Inc
Colchester, CT
01.2022 - 01.2024
- Supervised front-end operations, including training and overseeing cashiers to ensure accurate transactions and excellent customer service
- Processed sales of product with deep understanding of product application and customer needs
- Resolved customer issues and returns efficiently while maintaining a positive atmosphere
- Managed daily cash drawer reconciliation
- Collaborated with staff to maintain organized product displays
- Utilized and trained staff on Point-of-Sale systems, receiving systems, and inventory systems
Education
Earth Science and Business studies
Central Connecticut State University
CT01-2025
Forestry and Botany studies
Paul Smith’s College
NY01-2024
High school diploma
Lyman Memorial High School
CT01-2023
Skills
- Finance
- Public Speaking
- Microsoft systems
- Point of Sale systems
- Freight/ Inventory systems
- COCC platforms
- Multi-line phone talent
- Complaint resolution
Interests
Timeline
Customer Relations Specialist
Cornerstone Bank
08.2025 - Current
Maintenance and Custodial Staff
Lebanon Public Schools
01.2024 - 01.2025
Lead Register
Mackey’s Inc
01.2022 - 01.2024
Forestry and Botany studies
Paul Smith’s College
High school diploma
Lyman Memorial High School
Earth Science and Business studies
Central Connecticut State University