Ajia Kizzee
Houston,TX
Summary
Results-driven Customer Relations Specialist skilled in CRM software and order processing. Proven ability to enhance customer retention through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Customer Relations Specialist
Randstad Staffing
08.2024 - 11.2025
- Maintained accurate customer records in CRM software to improve tracking efficiency.
- Processed orders according to customer preferences, ensuring satisfaction and retention.
- Assisted in implementing strategic initiatives to enhance client engagement experiences.
Customer Service Representative
Continuum Global Solutions
03.2022 - 08.2024
- Managed high-volume calls, ensuring professionalism and empathy throughout interactions.
- Assisted customers in resolving product inquiries and issues efficiently.
- Coordinated with relevant departments to address escalated complaints swiftly.
Front of House Employee
Log Cabin Restaurant
Houston, Texas
02.2020 - 03.2022
- Resolved customer inquiries and issues to uphold satisfaction levels.
- Trained new employees on restaurant procedures and service standards.
- Collaborated with kitchen staff to facilitate communication during peak hours.
Education
High School Diploma -
Spring High School
Spring, TX06-2018
Skills
- CRM software and order processing
- Customer retention and engagement
- Strategic implementation
- Relationship management
- Quality assurance
- Multi-line phone operation
- Documentation management
- Issue resolution
- Problem solving
- Effective communication
- Time management
- Adaptability
- De-escalation techniques
Timeline
Customer Relations Specialist
Randstad Staffing
08.2024 - 11.2025
Customer Service Representative
Continuum Global Solutions
03.2022 - 08.2024
Front of House Employee
Log Cabin Restaurant
02.2020 - 03.2022
High School Diploma -
Spring High School