Bailey Beard
Yukon,OK
Summary
Detail-oriented individual with a strong background in office management and customer service. Recognized for exceptional conflict resolution and order processing skills, aiming to enhance client interactions and streamline operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
Signs Now Oklahoma City
Oklahoma City, Oklahoma
12.2025 - Current
- Resolved customer complaints through active listening and problem-solving techniques.
- Managed customer inquiries and provided product information to enhance customer satisfaction.
- Engaged with clients to understand needs and recommend tailored solutions, fostering customer loyalty.
- Coordinated order processing to ensure timely fulfillment of client requests, improving client experience.
- Facilitated communication between sales and production teams to enhance service quality.
- Answered customer inquiries via telephone, email and in person.
- Maintained detailed records of customer interactions and transactions systematically.
Office Manager
Fastsigns
Oklahoma City, Oklahoma
05.2018 - 10.2025
- Managed daily office operations and ensured smooth workflow.
- Coordinated schedules and maintained calendars for staff and clients to optimize time management and meeting efficiency.
- Managed front desk operations, greeting visitors and directing inquiries to appropriate personnel, enhancing overall visitor experience.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Communicated with clients to address inquiries and resolve issues.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable, facilitating timely financial reporting.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw inventory management and ordered supplies.
- Trained new employees on company procedures and systems.
Education
Bachelor of Arts - Anthropology
University of Oklahoma
Norman, OK08-2018
Skills
- Customer relationship management
- Client engagement
- Sales forecasting
- Order processing
- CRM tools
- Product knowledge
- Conflict resolution
Certification
Diversity Training
Affiliations
volunteer at the Food Bank
Timeline
Customer Relations Specialist
Signs Now Oklahoma City
12.2025 - Current
Office Manager
Fastsigns
05.2018 - 10.2025
Bachelor of Arts - Anthropology
University of Oklahoma