Timerlin Allen
Dallas
Summary
Detail-oriented customer relations specialist skilled in managing inquiries and resolving issues. Proven ability to educate clients on financial products while ensuring high levels of satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Relations Specialist
Cygric
Remote
07.2023 - 05.2026
- Managed customer inquiries through various communication channels.
- Assisted customers with account inquiries and transaction issues.
- Educated clients on banking services and financial products available.
- Processed loan applications and provided information on products.
Technical Support Representative
Concentrix
remote
10.2024 - 03.2025
- Provided technical assistance to customers through phone, email and chat support.
- Provided technical assistance to customers via phone and chat support.
- Resolved software and hardware issues for diverse client systems.
Correctional Officer
Arkansas Department Of Corrections
Tuckerman
05.2022 - 06.2023
- Conducted regular security checks to maintain safety and order within the facility.
- Supervised daily inmate activities and ensured compliance with facility regulations.
- Managed inmate intake and release processes adhering to established protocols.
Carhop Server
Sonic
Brinkley
08.2019 - 04.2022
- Delivered food and beverages to customers in a timely manner.
- Maintained cleanliness of serving areas and dining space.
- Operated point-of-sale system for order processing.
Daycare Assistant
Stepanie Little Teacup
Brinkley
06.2016 - 08.2019
- Supervised children during playtime, ensuring safety and engagement.
- Assisted lead teachers in implementing daily lesson plans and activities.
- Organized and maintained classroom supplies and learning materials.
Education
High School Diploma -
Brinkley High School
Brinkley, AR05-2022
Skills
- Customer relationship management
- Loan processing
- Account management
- Financial product education
- Technical support
- Communication proficiency
- Conflict resolution
- Problem solving
- Time management
- Data entry accuracy
- Customer service training
- Conflict management
Timeline
Technical Support Representative
Concentrix
10.2024 - 03.2025
Customer Relations Specialist
Cygric
07.2023 - 05.2026
Correctional Officer
Arkansas Department Of Corrections
05.2022 - 06.2023
Carhop Server
Sonic
08.2019 - 04.2022
Daycare Assistant
Stepanie Little Teacup
06.2016 - 08.2019
High School Diploma -
Brinkley High School