Elian Henriquez

Performance and Impact

• Exceptional Patient Enrollment: Enrolled over 600 new Medicare-eligible patients into value-based primary care, consistently ranking among the top 5 Outreach Executives nationwide for nearly three consecutive years.
• Award Recognition: Earned four Oak Club Awards, recognizing top-tier performance and leadership excellence.

Strategy and Execution.

• Data-Driven Frameworks: Designed and implemented data-driven daily performance frameworks ("Win the Day") to align operational activities with key business objectives and maximize patient growth.
• Strategic Outreach & Analysis: Strategically generated and tracked patient leads through diversified channels (community engagement, cold calling, digital outreach). Monitored conversion data using CRM systems, analyzed daily/weekly/monthly metrics, and implemented targeted strategies to optimize conversion rates.
• Cross-Functional Collaboration: Collaborated with clinical and operations leadership to streamline communication, enhance the patient experience, and efficiently resolve service issues.

Leadership and dedication.

• Mentorship & Team Leadership: Voluntarily served as a Team Lead in the OE Excel Program, providing one-on-one coaching, data reviews, and workflow planning to mentor and manage underperforming team members, supporting overall company goals without additional compensation.
• Operational Support: Regularly volunteered at struggling Oak Street Health centers, applying analytical and strategic insights to improve their operations and help teams meet or exceed monthly/quarterly metrics.
• Accountability & Reliability: Demonstrated exceptional commitment and accountability with fewer than 10 absences in over three years.

• Proactively ensured all equipment and materials were properly prepared, sterilized, and arranged to anticipate surgeons' needs, and meet procedural requirements.
• Managed patient scheduling and appointment confirmation to optimize clinic efficiency and maximize procedure capacity.
• Tracked and monitored daily and weekly performance metrics, specifically focusing on procedure volume (root canal completions).
• Maintained smooth clinic operations under pressure by effectively balancing technical precision with administrative responsibilities.
• Ensured a safe operating environment by strictly adhering to all sterilization standards, and OSHA guidelines.

• Provided exceptional customer service, cultivating positive shopping experiences, and fostering strong brand loyalty.
• Managed stock levels and maintained attractive merchandise displays to optimize sales and store presentation.
• Processed customer transactions, enrolled customers in loyalty programs, and supported daily store activities to achieve collective sales objectives.

• Accurately prepared and assembled high-volume orders during peak periods, consistently prioritizing food quality and service speed.
• Maintained full compliance with health and safety standards by ensuring all stations were consistently stocked and thoroughly cleaned.
• Fostered a collaborative and supportive team environment to ensure seamless, efficient operations.

• Processed customer payments, and managed cash transactions with high accuracy and professionalism.
• Delivered friendly, efficient customer service, successfully resolving issues, and enhancing guest satisfaction.
• Collaborated effectively with kitchen and management staff to ensure a seamless dining experience for all guests.