Elian Pedroza
Philadelphia,Pennsylvania
Summary
Enthusiastic professional with strong customer service skills. Experienced in fast-paced environments, committed to delivering excellent service and ensuring customer satisfaction. Reliable individual with expertise in customer service and cash handling. Known for problem-solving abilities and maintaining organized workspaces. Prepared to support operational efficiency and create positive customer interactions. Anything you need, I can do.
Overview
4
4
years of professional experience
Work History
Ice Cream Scooper
Van Leeuwen Ice Cream LLC
Philadelphia, PA
08.2025 - Current
- Greeted customers warmly, enhancing their experience through attentive service.
- Served ice cream to customers promptly at the counter.
- Answered customer questions about flavors or menu items in a knowledgeable manner.
- Educated customers on ice cream flavors, ingredients, and nutritional information, aiding informed choices.
- Offered samples of new ice cream flavors to guests, promoting new flavors and special combinations.
- Coordinated with team members to maintain smooth service flow during peak hours, ensuring customer satisfaction.
- Communicated inventory needs to supervisors so that supplies were always available during shifts.
- Rotated stock regularly to avoid spoilage or waste of products.
- Organized storage areas for efficient access to supplies needed during shifts.
Assistant Mechanic
Manuel Auto Repair
Philadelphia, PA
11.2024 - 06.2025
- Executed troubleshooting and diagnostic procedures to identify malfunctions and support timely repairs.
- Diagnosed mechanical issues using specialized tools and equipment.
- Tested repaired vehicles for proper performance before returning them to customers.
- Assisted mechanics by supplying necessary tools and parts, facilitating efficient vehicle repairs and maintenance.
- Ensured cleanliness and safety standards in work area, contributing to a safe working environment.
Jazz Pianist
Mic'd Up
Philadelphia, PA
02.2023 - 03.2023
- Performed in front of live audiences on television and as part of theater productions.
- Collaborated with fellow musicians to create cohesive performances and enhance overall sound quality.
- Corrected musical mistakes made by fellow musicians to improve overall performance quality.
- Selected and arranged music for special events, enhancing audience engagement and experience.
- Researched genres and well-known performers to create inspiring, memorable performances.
- Curated diverse music selections for special events, promoting audience enjoyment and memorable experiences.
Cashier
Albertina Grocery
Philadelphia, PA
05.2022 - 09.2022
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Received cash payments to facilitate customer transactions. and credit card payments, issued receipts and provided change.
- Maintained work area and kept cash drawer organized for optimal efficiency.
- Greeted customers and addressed inquiries about store products and services to ensure informed purchases.
- Provided exceptional customer service through active listening and engagement to enhance overall satisfaction.
- Cultivated positive relationships with customers to improve their shopping experience and encourage repeat visits.
Coffee Barista
Albertina Grocery
Philadelphia, PA
05.2022 - 09.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Maintained cleanliness of work area, including counters and equipment.
- Collaborated with team members to ensure efficient service during peak hours and special events.
- Exhibited calm demeanor during busy shifts to promote a positive environment. during high-volume periods and special events.
- Supported highest standards of conduct and service to enhance customer satisfaction.
Education
High School Diploma -
Central High School
Philadelphia06-2025
Skills
- Customer service
- Team collaboration
- Problem solving
- Inventory management
- Time management
- Equipment maintenance
- Effective communication
- Hand-eye coordination
- Cash handling proficiency
- Ice cream preparation
- Cleanliness maintenance
- POS system transactions
- Energy and enthusiasm
Languages
Spanish
Professional
Affiliations
Library Volunteer
Timeline
Ice Cream Scooper
Van Leeuwen Ice Cream LLC
08.2025 - Current
Assistant Mechanic
Manuel Auto Repair
11.2024 - 06.2025
Jazz Pianist
Mic'd Up
02.2023 - 03.2023
Cashier
Albertina Grocery
05.2022 - 09.2022
Coffee Barista
Albertina Grocery
05.2022 - 09.2022
High School Diploma -
Central High School