ELIAN RIVERA
Lakeland,FL
Summary
Data-driven HVAC Operations Specialist and Maintenance Planner with expertise in predictive maintenance frameworks, sensor data, and workflow automation across residential and commercial assets. Technical leader skilled in building Preventive Maintenance plans based on conditions, analyzing asset lifecycle data, and optimizing dispatch workflows. Skilled at translating complex diagnostic data into actionable replacement strategies, downtime mitigation plans, and optimized team scheduling.
Overview
6
6
years of professional experience
Work History
HVAC Master Technician
Kettle Moraine Heating and Cooling
Delafield , WI
03.2026 - Current
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Maintained accurate records of time and materials required to perform repairs and service.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Managed employees schedule and on call scheduling
- Created and sold PM Plans
HVAC Sales Technician
Ierna Air
Lutz, Florida
03.2024 - 02.2026
- Ranked among top sales technicians with annual sales between 1.4M and 1.8M.
- Educated residential/commercial clients on system operations and energy efficiency practices.
- Drove product sales through strategic engagement and organized presentations.
- Conducted market research to pinpoint selling opportunities and assess customer needs.
- Increased profitability by aligning offerings with customer requirements.
- Build, price, and present different levels of maitenance packages based on equipment.
HVAC Service/Install Technician
Upright Air Conditioning
Lakeland, United States
04.2023 - 03.2024
- Managed commercial and residential clients, fostering strong relationships for improved satisfaction and retention.
- Installed and repaired HVAC systems to ensure optimal efficiency and reliability.
- Performed regular maintenance checks on HVAC systems, preventing breakdowns and enhancing performance.
- Developed preventative maintenance plans for HVAC systems, reducing risk of costly repairs.
- Maintained accurate service records for each HVAC system serviced or installed.
- Conducted thorough inspections of HVAC systems to identify potential issues for clients.
- Serviced and repaired kitchen equipment, including ice machines and walk-in coolers, ensuring operational excellence.
HVAC Residential Installer
Conditioned Air
07.2022 - 04.2023
- Joined installation team in Florida to gain insight into various equipment styles.
- Installed residential split systems, minisplits, flex ductwork, and multi-city equipment across Southwest Florida.
- Adhered to OSHA safety standards and actively participated in weekly safety meetings.
- Developed organizational, communication, and interpersonal skills for effective teamwork.
- Demonstrated understanding of electrical concepts, including voltage, amperage, and current (480 V AC/24V DC).
- Adapted from service field to installation tasks with minimal supervision.
- Exhibited problem-solving abilities while maintaining effective communication with customers and colleagues.
- Maintained a detail-oriented approach to all projects, ensuring high-quality outcomes.
Residential HVAC Sales Technician
Midwest Heating and Cooling
Mukwonago, Wisconsin
11.2020 - 07.2022
- Completed Apprentice training and initiated career in HVAC equipment sales.
- Adhered to OSHA safety standards during weekly safety meetings.
- Demonstrated comprehensive knowledge of electricity, including 480 V AC and 24 V DC systems.
- Presented options to customers while educating them on equipment integrity and replacement needs.
- Maintained organized work practices with attention to detail.
- Collaborated within teams while exhibiting self-sufficiency with minimal supervision.
- Exhibited strong problem-solving skills and effective communication with clients and colleagues.
- Adapted quickly to new tasks, remaining receptive to constructive feedback.
Education
High school -
Cudahy High School
Cudahy Wisconsin06.2018
Skills
- HVAC Service/Maitenance/Install Master
- Time management/ scheduling
- Multi-system testing/ Multi-tasking
- Organizational skills
- Effective communication
- Interpersonal skills
- High/Low Voltage Electrical
- Customer interaction strategies
- Plan,Build, And Sell Long term Preventative Maitenance Agreements
- Technical product knowledge
- Service expertise
- Commercial/ light industiral service proficiency
References
- Mohammad Zaal, Best Home Services, 414-699-8560
- Ivan Martinez, Midwest Heating and Cooling, 414-839-8109
Accomplishments
Top Performer April 2025
Timeline
HVAC Master Technician
Kettle Moraine Heating and Cooling
03.2026 - Current
HVAC Sales Technician
Ierna Air
03.2024 - 02.2026
HVAC Service/Install Technician
Upright Air Conditioning
04.2023 - 03.2024
HVAC Residential Installer
Conditioned Air
07.2022 - 04.2023
Residential HVAC Sales Technician
Midwest Heating and Cooling
11.2020 - 07.2022
High school -
Cudahy High School