Job Search Status
Open to workDesired Job Title
HVAC-R Service TechnicianTechnical Support AnalystTechnical Support RepresentativeWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Mukwonago, WI
Open to relocation: Yes
Open To Work
ELIAN RIVERA
Mukwonago,WI
Work Preference
Summary
Experienced HVAC Service Technician with deep expertise in diagnosing, maintaining, and installing forced air systems, hydronic boilers, rooftop units (RTUs), and advanced inverter/VRF equipment across major brands (Carrier, Lennox, Daikin). Proven track record of translating complex diagnostic data into actionable repair strategies while leveraging clear customer communication to drive system upgrades, accessory sales, and maintenance agreements.
Overview
6
6
years of professional experience
Work History
HVAC Master Technician
Kettle Moraine Heating and Cooling
Delafield , WI
03.2026 - Current
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Maintained accurate records of time and materials required to perform repairs and service.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Managed employees schedule and on call scheduling
- Created and sold PM Plans
HVAC Sales Technician
Ierna Air
Lutz, Florida
03.2024 - 02.2026
- Ranked among top sales technicians with annual sales between 1.4M and 1.8M.
- Educated residential/commercial clients on system operations and energy efficiency practices.
- Drove product sales through strategic engagement and organized presentations.
- Conducted market research to pinpoint selling opportunities and assess customer needs.
- Increased profitability by aligning offerings with customer requirements.
- Build, price, and present different levels of maitenance packages based on equipment.
HVAC Residential Installer
Conditioned Air
Naples , Florida
07.2022 - 03.2024
- Joined installation team in Florida to gain insight into various equipment styles.
- Installed residential split systems, minisplits, flex ductwork, and multi-city equipment across Southwest Florida.
- Adhered to OSHA safety standards and actively participated in weekly safety meetings.
- Developed organizational, communication, and interpersonal skills for effective teamwork.
- Demonstrated understanding of electrical concepts, including voltage, amperage, and current (480 V AC/24V DC).
- Adapted from service field to installation tasks with minimal supervision.
- Exhibited problem-solving abilities while maintaining effective communication with customers and colleagues.
- Maintained a detail-oriented approach to all projects, ensuring high-quality outcomes.
Residential HVAC Sales Technician
Midwest Heating and Cooling
Mukwonago, Wisconsin
11.2020 - 07.2022
- Completed Apprentice training and initiated career in HVAC equipment sales.
- Adhered to OSHA safety standards during weekly safety meetings.
- Demonstrated comprehensive knowledge of electricity, including 480 V AC and 24 V DC systems.
- Presented options to customers while educating them on equipment integrity and replacement needs.
- Maintained organized work practices with attention to detail.
- Collaborated within teams while exhibiting self-sufficiency with minimal supervision.
- Exhibited strong problem-solving skills and effective communication with clients and colleagues.
- Adapted quickly to new tasks, remaining receptive to constructive feedback.
Education
High school -
Cudahy High School
Cudahy Wisconsin06.2018
Skills
- HVAC Service/Maitenance/Install Master
- Time management/ scheduling
- Multi-system testing/ Multi-tasking
- Organizational skills
- Effective communication
- Interpersonal skills
- High/Low Voltage Electrical
- Customer interaction strategies
- Plan,Build, And Sell Long term Preventative Maitenance Agreements
- Technical product knowledge
- Service expertise
- Commercial/ light industiral service proficiency
References
- Mohammad Zaal, Best Home Services, 414-916-2566
- Dylan Rhode, Kettle Moraine Heating and Air conditioning, 262-378-0017
Accomplishments
Top Performer April 2025
Timeline
HVAC Master Technician
Kettle Moraine Heating and Cooling
03.2026 - Current
HVAC Sales Technician
Ierna Air
03.2024 - 02.2026
HVAC Residential Installer
Conditioned Air
07.2022 - 03.2024
Residential HVAC Sales Technician
Midwest Heating and Cooling
11.2020 - 07.2022
High school -
Cudahy High School