Eliana Albany
Conway,AR
Summary
Energetic Ice Cream Server with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow.
Overview
4
4
years of professional experience
Work History
Ice Cream Server
Cold Stone Creamery
01.2024 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Cashier
Krispy Kreme
12.2022 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Leader
Papa Johns
08.2020 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Arts - English Literature
05.2024
- Capstone Project: Overview of papers written at various levels of my education
Skills
- Teamwork
- Customer Engagement
- Patience and Empathy
- Customer Service
- Excellent Communication
- Professional Appearance
- Working under pressure
- Dependable and Responsible
- Flexible Schedule
- Order Accuracy
- Reliability and punctuality
- POS system operations
Timeline
Ice Cream Server - Cold Stone Creamery
01.2024 - Current
Cashier - Krispy Kreme
12.2022 - 01.2024
Shift Leader - Papa Johns
08.2020 - 12.2022
University of Central Arkansas - Bachelor of Arts, English Literature
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