Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eliana Bonilla

Lynnwood,Washington

Summary

Hardworking Shift Lead gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Shift Lead

Crumbl Cookies
02.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

To-Go Specialist

The Old Spaghetti Factory International Inc.
05.2021 - 02.2022
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Collected, arranged, and input information into database system.

Education

Athletic Training

Washington State University
Pullman, WA
05.2028

High School Diploma -

Mountlake Terrace High School
Mountlake Terrace, WA
06.2023

Skills

  • Employee Performance Reviews
  • Guest Satisfaction
  • Strategic Goals
  • POS Inventory System Operation
  • Job Assignments
  • Customer Care
  • Rule Enforcement
  • Customer Feedback
  • Food Safety and Sanitation

Languages

Spanish
Native or Bilingual

Timeline

Shift Lead

Crumbl Cookies
02.2022 - Current

To-Go Specialist

The Old Spaghetti Factory International Inc.
05.2021 - 02.2022

Athletic Training

Washington State University

High School Diploma -

Mountlake Terrace High School

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Eliana Bonilla