Eliana Chavez
Belvidere,IL
Summary
Optical professional equipped with hands-on experience in providing precise eye wear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Optician
Sam's Club
02.2020 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eye wear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Performed basic vision testing for new patients.
Biller
Fed Ex Freight
08.2019 - 01.2020
- Increased customer satisfaction by addressing and resolving billing discrepancies in a timely manner.
- Adapted quickly to software updates and new technologies, ensuring uninterrupted workflow within the automotive billing department.
- Delivered consistent results under tight deadlines, demonstrating a strong work ethic and commitment to departmental success.
- Used data entry skills to accurately document and input statements.
- Utilized various software programs to process customer payments.
Corporate Trainer
Momentum
08.2018 - 10.2019
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Supported company growth by designing targeted training programs for new hires.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Trained and mentored 8 new personnel hired to fulfill various roles.
- Worked with vendors to customize courseware to accommodate business needs.
Teller
Midland States Bank
11.2017 - 10.2018
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Connection Center Sales Associate
Sams Club
09.2012 - 07.2016
- Provided exceptional customer service, ensuring that all customers left the store with a positive experience.
- Conducted product demonstrations to showcase key features, generating excitement among potential buyers.
- Built rapport with clients through active listening skills which ultimately led to repeat business from satisfied customers.
- Participated in regular training sessions to stay up-to-date with industry trends and new product releases.
- Assisted customers with set up procedures for new smartphones and mobile devices.
- Cross sold related products such as accessories or warranties, increasing overall transaction value for individual sales.
CNA
Cor Mariae
09.2011 - 12.2011
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
No Degree - Nursing
Rockvalley College
RockfordNo Degree - Phlebotomy
TK Phlebotomy
Rockford09-2023
High School Diploma -
Belvidere North High School
Belvidere, IL05-2011
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Insurance billing
- Prescription interpretation
- Optical terminology
- Quality control
- Optical needs assessment
- Optical equipment testing
- Assisted in Pharmacy counting prescriptions and dispensing them
- Learned HIPPA Laws
Certification
- Rockford, Sam's Club Training - [3 months)
Languages
Spanish
Native or Bilingual
Timeline
Optician
Sam's Club
02.2020 - Current
Biller
Fed Ex Freight
08.2019 - 01.2020
Corporate Trainer
Momentum
08.2018 - 10.2019
Teller
Midland States Bank
11.2017 - 10.2018
Connection Center Sales Associate
Sams Club
09.2012 - 07.2016
CNA
Cor Mariae
09.2011 - 12.2011
No Degree - Nursing
Rockvalley College
No Degree - Phlebotomy
TK Phlebotomy
High School Diploma -
Belvidere North High School
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